Front Desk

Katherine Moore

Santa Clarita CA 530-***-**** *********.*.******@*****.***

Skills

Communication skills.

Excellent critical thinking and problem-solving skills.

Adaptable to varying work environments.

Education

Grand Canyon University-Phoenix AZ December 2025

Bachelor of Science in Hospitality management

Minor: Psychology

3.6 GPA

Dean’s List

Professional Experience

Walt Disney World, Phoenix, AZ January 2024 – January 2025

Disney College Program Representative

Discuss opportunities in the Disney College Program

for Grand Canyon University students.

Meet with students about questions and concerns that

they might have about the program.

Market across campus with flyers and in-class presentations.

The Biltmore, Waldorf Astoria, Phoenix AZ January 2024 – May 2024

Pool Attendant

Served guests food and beverages.

Bussed around the pool.

Meeting and exceeding the needs of the customers.

Embassy Suites, Scottsdale AZ October 2022 – April 2023

Front Desk and Guest Services Agent

Took care of guest complaints and saw that inquiries were handled promptly.

Checked guests in and out of the Resort.

Ensured that guests had an enjoyable experience during their stay and after.

Internship Experience

Disney’s Contemporary Resort, Orlando FL June 2023 - January 2024

Club Level Lounge Concierge

Trained other cast members in the operations of the resort.

Manage guest experiences by talking to guests about their stay and getting to know them personally.

Worked with the back and front of the house to ensure operations were running smoothly and efficiently.

Served Food and beverages to guests staying on the club level.

Courtyard by Marriott, Long Beach CA May 2024 - August 2024

University Internship

Rotated between housekeeping, front desk, food and beverage, and engineering

Worked with managers on budgeting, ordering, and contacts.

Experienced bartending and serving.

Created long-lasting memories for guests.

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