Customer Service High School

Ginger Gardner

971-***-**** ***************@*****.*** Forest Grove, OR

CAREER SUMMARY

Ten plus years of experience in the hospitality, customer service and insurance industries managing staff through developing skills and abilities:

•Staff supervision experience: training - development – scheduling

•Office Administration experience

•Customer Service and Client account management

•Effective conflict management and de-escalation

•Vendor Contact: product selection, cost control and volume

•Uphold employee policies and standards

WORK HISTORY

Oct 2018 – April 2025

Progressive Build Protocol Lead, SBM Management Services – Hillsboro, OR

•Ensure trades maintain proper protocol for cleanliness

•Attend weekly meetings re trade progress

•Generate reports re particle counts in fab, plenum and tunnels

•Issue and enter trade violations

Aug 2016 – Oct 2018

Clean Technician Lead, Pentagon Technologies – Hillsboro, OR

•Ensure staff maintain proper protocol, safety and cleaning guidelines

•Attend trade meetings to advise clean zone concerns

•Maintain clean environment as per policy

•Direct staff according to daily schedule

EDUCATION AND CERTIFICATIONS

High School Diploma, Glencoe High School – Hillsboro, OR

Progressive Build Project Certification, Pentagon Technologies

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