Customer service,Cna, over night

Ana Lopez

*********@*****.*** 813-***-****

Experienced professional who is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interests of the client. Collaborates effectively to get things done, building, and nurturing strong relationships.

SKILLS

Medical billing

Customer Service

Bilingual

MS Office & Word

Problem solving

Managing money

Teaching/Coaching

CRM Software

Clerical

Leadership

EXPERIENCE

Call Center Representative, Maxim Healthcare Riverview, FL October 2021 – May 2022

Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

De-escalate situations involving dissatisfied customers, offering patient assistance and support.

Call clients and customers to inform them about the company’s new products and services.

Administrative Assistant, Rapid Staffing, Inc Brandon, FL August 2021 – November 2021

Overseeing clerical tasks, such as sorting and sending mail

Keeping an inventory of office supplies and ordering new materials as needed

Maintaining files

Welcoming visitors to your office

Answering phone calls

Taking and delivering messages

Kids cove / daycare / Riverview September 2023 – October 2024

Teacher for the toddlers, help parents learn to potty train

Provide safe nurturing care for class, safety

Feed children proper meal when meal time arrives wash hands, clean up etc.

Dcf 45 hours

Coach/Programming Boys & Girls Club Brandon, FL January 2019 – October 2021

Coordinate programs and activities.

Tutors’ kindergarten to second graders with homework.

Ensure safety of children at club.

Create activities. Make learning fun

Cashier/Customer Service Home Centric Brandon FL November 2020 – June 2021

Greet customer and assist with decorating.

Unload and load trucks and set up furniture displays.

Sales in credit card for home centric red credit and perks.

Aramark – contract l sheriff Falkenberg Jail station March 2025 - August 2025

Secure items as inmates are doing chores.

Use proper language, space between employee and inmates

Overnight work and proper food handling and push to each pod numbers in jail.

Label, Dates sticker on food, post update temperatures food and receiving products orders.

Secure your area from inmates.

Parx Care Home / CNA CAREGIVER WORKER JUNE 2023 – PRESENT

Cpr certified – BSL certified

Med tech certified

Caring for clients / patient is to ensure prep food, help assist daily living life

Range of motion, transfer etc.

Be compassionate, respectful and share great support in their living.

EDUCATION

Associate in Arts in Human Resources, Hillsborough Community College

High School Diploma - Gary Adult High School 2019

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