Customer Service Call Center
Resume:
Susana Guerrero
Customer Service Professional
Experienced customer service professional with a background in call center supervision, early childhood education and team leadership. Recognized for delivering excellent customer experiences, resolving concerns with empathy and efficiency. Adaptable, dependable and passionate about helping customers in both retail and service settings.
Experience
Education
Oct 2019 – Oct 2024 West Texas National Bank Midland Tx
Call Center Supervisor
Supervised and motivated 8 phone bank agents to deliver exceptional customer service.
Trained new employees in customer interaction techniques, systems use, and service protocols.
Promoted positive work environment to enhance employee morale and customer satisfaction.
Monitored performance and provided feedback to support individual and team improvement.
Handled escalations and worked cross-functionally to resolve billing, payment, and service issues.
Handled money transfers, debit card, Zelle, and mobile banking issues. Helped customers with any account needs and issues from basic account balance to placing stop payments, ordering new debit cards and taking loan payments over the phone.
March 2016 – Oct 2019 #1 Wee Care Learning Center Preschool Teacher
Built strong rapport with parents and caregivers to support a positive
School experience.
Managed classroom routines and handled behavioral challenges with
patience and professionalism
Prepared daily learning activities and interactive learning lessons for
young children.
1990 – 1995 Lee High School
General Studies
High School Diploma
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
1116 N Oregon
El Paso Tx 799202
*********@*****.***
Robin Zupanc
Paralegal
State your career goals and show how they align with the job description you’re targeting. Be brief and keep it from sounding generic. Be yourself.
Experience
Education
20XX - Current
Paralegal The Phone Company
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the specific job description. Be concise, targeting 3-5 key areas.
20XX – 20XX
Paralegal Trey Research
Summarize your key responsibilities and accomplishments. Here again, take any opportunity to use words you find in the job description. Be brief.
20XX – 20XX
Paralegal Adatum Corporation
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the job description. Be concise, targeting 3-5 key areas.
20XX – 20XX
A.A. Paralegal Studies
Jasper University
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
4567 Main Street
City, State 98052
(718) 555–0100
*****@*******.***
Robin Zupanc
Paralegal
State your career goals and show how they align with the job description you’re targeting. Be brief and keep it from sounding generic. Be yourself.
Experience
Education
20XX - Current
Paralegal The Phone Company
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the specific job description. Be concise, targeting 3-5 key areas.
20XX – 20XX
Paralegal Trey Research
Summarize your key responsibilities and accomplishments. Here again, take any opportunity to use words you find in the job description. Be brief.
20XX – 20XX
Paralegal Adatum Corporation
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the job description. Be concise, targeting 3-5 key areas.
20XX – 20XX
A.A. Paralegal Studies
Jasper University
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
4567 Main Street
City, State 98052
(718) 555–0100
*****@*******.***
Contact this candidate