Customer Service Case Management

Eugene R. Ehmann

********@*****.*** 585-***-****

Arizona, USA

Professional Summary

Customer-focused professional with a proven track record in high-stakes law enforcement, investigations, and public service. Accomplished communicator, problem-solver, and empathetic listener with hands-on experience counseling diverse populations and resolving sensitive situations. Licensed and ordained pastoral leader. Adept at building rapport, handling confidential information, and delivering practical solutions—ready to leverage decades of leadership, service, and communication expertise in a customer service environment.

Skills

Conflict Resolution & De-Escalation

Communication (Verbal & Written)

Empathy & Active Listening

Problem-Solving

Case Management

Counseling & Pastoral Care

Public Relations

Confidentiality & Discretion

Adaptability

Teamwork

CRM & Database Familiarity (quick learner)

Professional Experience

Private Investigator Self-Employed Arizona, California

Managed sensitive investigations requiring high levels of customer confidentiality and trust.

Regularly communicated complex findings to clients, maintaining clarity and professionalism.

Built lasting client relationships through attentive service and clear follow-through.

Deputy Director, Narcotics Strike Force State of Arizona

Led diverse teams, supported public inquiries, and explained complex regulatory matters to stakeholders.

Provided rapid, solutions-focused responses in high-pressure situations.

Special Agent Federal Bureau of Investigation (FBI)

Conducted investigations and interviews, requiring high-level interpersonal skills, patience, and professionalism with a wide range of individuals and communities.

Presented findings and recommendations to internal and external parties.

Police Officer Long Beach, CA

Served the public, addressed concerns, resolved conflicts, and maintained positive community relations.

Pastoral Counselor Various Churches, Arizona/New York

Offered individual and family counseling. Resolved disputes, fostered understanding, and facilitated group discussions.

Licensed and ordained minister for multiple congregations.

Education

Doctor of Ministry, Seminary

Master’s in Educational Administration, Arizona

Bachelor’s in History, [College/University], California

[High School], Long Beach, CA

Additional

Married, father of four

Strong community commitment

Experienced working with people from diverse backgrounds

References available upon request.

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