Ops support analysis

SHANZAY KHAN

TAMPA, FL 714-***-**** **********@*****.***

Professional Summary

Detail-oriented IT student with over 3 years of hands-on experience in data analysis, process optimization, and HR/financial systems. Proven track record of increasing grant funding by 15%, reducing processing delays, and improving data accuracy across nonprofit and corporate environments. Adept at collaborating across teams, ensuring compliance, and leveraging tools like SQL, Workday, and GIS to drive measurable results Skills

COMPUTER SKILLS: SQL, WORKDAY, MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), GIS TECHNICAL TOOLS: CATS, EVENTBOOKINGENGINES, VRU, EMR SYSTEMS INTERPERSONAL SKILLS: COLLABORATION, COMPLIANCE, TROUBLESHOOTING, UAT TESTING, TIME MANAGEMENT Professional Experience

Ops Support Analyst 07/2024 to Current

Citibank Tampa, FL

● Process 100+ monthly HR data updates on Workday, ensuring accuracy and compliance.

● Conduct UAT testing for VRU upgrades, boosting system efficiency by 10%.

● Collaborate with legal teams on immigration cases for 30 or more international employees.

● Reduce the offboarding backlog by supporting garden leave processing and termination cases.

● Identify and resolve 15+ data issues monthly via custom MIS reporting.

● Delivered presentations at internal meetings outlining progress made towards achieving service level objectives.

Data Analyst 08/2023 to Current

Tampa Heights Junior Civic Association Tampa, FL

● Maintain 500+ service records using CATS, improving data tracking and reporting accuracy.

● Lead a 5-member team to implement HIPAA-compliant workflows, increasing data reliability by 20%.

● Enhance alumni engagement by mapping over 100 student addresses via GIS.

● Drive grant funding renewals through visual reports showcasing program impact.

● Ensure 95% payment issue resolution via follow-ups and the EventBookingEngines platform. Ops Support Specialist 08/2022 to 08/2023

Citibank Tampa, FL

● Handled over 200 monthly HR inquiries, sustaining a 95% satisfaction rate.

● Spearheaded documentation updates that cut repeat queries by 18%.

● Trained incoming staff and implemented process improvements to reduce handling time by 12%.

● Performed regular compliance reviews to uphold corporate and regulatory standards. Document Specialist 11/2021 to 08/2022

Exela Technologies Tampa, FL

● Digitized over 1,000 patient records, enhancing EMR accessibility and reducing retrieval time by 30%.

● Streamlined scanning processes, increasing document throughput by 25%.

● Ensured accurate and timely patient documentation in collaboration with healthcare teams. Education

B.S.: Information Science, Data Science & Analytics Concentration Expected in 05/2026 University of South Florida Tampa, FL

Associate of Science: Database Technology 01/2022

Hillsborough #HRJ#1df75860-33f0-4c8a-86bb-076d630d2025# Community College Tampa, FL

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