Customer Service Representative

SYED WAHID ASHRAF

***** ******** *****, ************, ** 70769

+1-225-***-**** ️ ************@*****.***

RELEVANT RETAIL EXPERIENCE

Customer Service Representative

Circle K, Prairieville, Louisiana, USA

June 2025 – Present

• Provide warm, helpful service to customers in a fast-paced convenience store environment.

• Operate the register, handle cash and card transactions with accuracy and efficiency.

• Recommend products and promote ongoing deals to enhance customer experience.

• Assist with daily food program duties including preparation and cleanliness standards.

• Maintain store appearance, stock shelves, and uphold company presentation standards.

• Collaborate with team members to ensure smooth daily operations and customer satisfaction.

Assistant Manager – Customer Service

Debenhams, London, UK

Nov 2002 – Jul 2003

• Supervised front-line customer service operations in a busy department store.

• Ensured customer needs were met and expectations exceeded.

• Resolved escalated complaints, authorised refunds, and ensured policy adherence.

• Trained and supported staff, contributing to service quality improvements.

Customer Service & Administrative Supervisor

Allders, Marble Arch, London, UK

May 2001 – Oct 2002

• Part of the flagship store’s launch team; trained staff and set up service systems pre-opening.

• Managed the cash office, float distribution, and daily banking procedures.

• Secured end-of-day store finances and maintained accurate records.

• Oversaw customer accounts, return documentation, and internal reporting.

Customer Service Assistant – Refunds & Exchange Desk

Marks & Spencer, London, UK

Dec 2000 – Mar 2001

• Handled customer queries, returns, and exchanges efficiently at the busy refunds desk.

• Processed refunds, store credits, and ensured accuracy in all transactions.

• Maintained composure during peak times and ensured high-quality service.

PROFESSIONAL EXPERIENCE

Senior Producer & Digital Content Lead

Nukta, Digital Multimedia News Channel, Pakistan

Jul 2024 – Apr 2025

• Led web desk operations, edited and authored articles and opinion pieces.

• Produced and hosted recorded news videos, including U.S. election coverage.

• Supervised junior content producers and ensured editorial accuracy.

News Editor, Reporter, and Programme Host

Various National News Channels, Pakistan

2006 – 2023

• Directed editorial coverage for breaking news and current affairs programmes.

• Conducted exclusive interviews and developed high-impact political stories.

• Led newsroom teams under tight deadlines and high-pressure situations.

EDUCATION

MPhil in International Development Studies

University of Glasgow, Scotland, UK

2003 – 2006

MBA – Master of Business Administration

London, UK

2000 – 2002

Bachelor's Degree (Equivalent)

Pakistan

SKILLS

• Retail Operations & Customer Service

• Cash Handling & Store Closing Procedures

• Complaint Resolution & Conflict Management

• Team Leadership & Staff Training

• Content Production & Editorial Management

• Microsoft Office Suite EPOS (Electronic Point of Sale) Systems

ADDITIONAL INFORMATION

• Authorized to work in the U.S. as a Permanent Resident

• Fluent in English and Urdu

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