Front Desk Customer Service
Resume:
Madelynne Mobley
Hamilton, OH *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
aloft hotel
Present
From Providing excellent customer service, to checking guests in, selling marketplace items, scheduling check in times, and reservations. Processing deposits and payments along with counting cash drawers. Front Desk Agent
Avid hotel by IHG-West Chester, OH
January 2024 to August 2024
From selling rooms to walk-in guests, answering phones, making,changing and checking in reservations. Up-selling marketplace items, counting cash drawer, making and stocking breakfast throughout the morning, and providing great customer service and making sure guests are satisfied with their stay. Considered for management position within the first 3 months of working by GM. Chick-Fil-A Team Leader
Chick-fil-A Restaurants
August 2021 to September 2023
From keeping the store stocked and clean, to building happy connections and friendships with coworkers and guests, I am always on the move making sure everything is perfect and up to standards while keeping positive attitude and energy! Keeping teas, lemonades, cups, lids, bags, etc. stocked, keeping counters and dishes clean and sanitized, even cleaning spaces that aren't normally thought of all the time. Keeping my team moving, with high energy and keeping them occupied and in the best mood (the happier you are, the easier your work is). Counting drawers, and assigning positions where people do the strongest work at, and even keeping good motivation to keep my team happy and energetic. Education
High school diploma
Summit High School
August 2019 to May 2023
Skills
• Sales
• Hotel experience
• Organizational Skills
• Microsoft Word
• Supervising Experience
• Leadership
• Data entry
• Typing
• Financial services
• Office experience
• Coffee experience
• Assistant Manager Experience
• Marketing
• Cash Handling
• English
• Time Management
• Basic math
• Guest services
• Customer relationship management
• Delivery driver experience
• Communication Skills
• Guest relations
• Front desk
• Team Management
• Management
• Shift Management
Certifications and Licenses
AED Certification
December 2022 to Present
CPR Certification
Driver's License
September 2022 to August 2026
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