Business Analyst Customer Service
Resume:
April Daniels
Contact
***************@*****.***
Objective
Motivated and adaptable professional seeking an opportunity to contribute to a dynamic team/company. Eager to apply strong problem solving, communication, and teamwork skills while gaining experience in a claim’s environment or a business analyst.
Education
Lee Senior High School
Philander Smith University
University of Phoenix
Key Skills
Communication
Problem-solving
Resolve/Review claims
Claims entry
Meets Performance and Quality Standards
Customer Service
Experience
JUNE 2019 – PRESENT
Eligibility Representative I Centene
Problem-solving – Address discrepancies or issues with members accounts, such as missing information or conflicting information in the accounts.
Eligibility verification – This involves reviewing documentation and ensuring compliance with program criteria.
Flexibility – This role demands strong attention to detail, excellent communication skills, and the ability to manage a high workload efficiently.
Conduct in-depth analysis of assigned projects
Perform audits for Accenture to ensure adherence to Desk Top Procedures (DTP) and full compliance with all relevant policies and standards.
Manage and complete all assignments assigned via SharePoint, utilizing systems such as Amisys, UMV, UMV Web Tool, Portico, and Softheon to ensure efficient and accurate task execution.
JUNE – 2021 TO NOVEMBER - 2021
Night Operations Manager Dollar Tree, Inc.
Overseeing Store Operations – Managing the store during evening hours, ensuring smooth operations and addressing any issues that may arise.
Staff supervision – Leading and supporting the night shift team, assigning tasks, and ensuring productivity.
Inventory management – Restocking shelves, organizing merchandise, and conducting inventory checks to maintain stock levels.
MARCH 2016 TO MAY 2019
Rental Manager Mark McLarty Toyota
Daily Operations – Manage the day-today activities of the rental location, including vehicle availability and customer interactions.
Fleet Management – Oversee the maintenance, cleanliness, and readiness of rental vehicles, ensuring they meet safety and operational standards.
Staff Supervision – Train and manage employees, setting performance standards, goals, and conducting evaluations.
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