General Manager Customer Service

MICHAEL THOMKA

{*******@*****.*** +1-630-***-**** Ooltewah, TN 37363

Skills

* Leadership

+ Supervising experience

* Customer service

Summary

© Cash handling

+ Management

‘+ Shift management

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales.

Recognized for performance excellence in operations and customer care. Successful at motivating, training and

developing team members to drive profitability in highly competitive environment.

Experience

Arlington Lanes Arlington Heights, IL

General Manager

(06/2020 - 05/2025

Elk Grove Bow! Elk Grove Village, IL

General Manager

04/2014 - 05/2021

Star Pro Shop Elk Grove Village, IL.

Pro Shop Operator/Owner

(05/2009 - 05/2014

Education and Training

Fenton High School Bensenville, IL

High school diploma

06/2002

Making employee schedules

Maintain profit margins

Generate new business and potential customers

Manage day to day operations

Schedule employees

Maintain profit margins

Manage league record services

(Owned and operated a full service pro shop including custom

fitting and drilling

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