Customer Service Front Desk
Resume:
JOSEPH MANYOZO
***********@*****.***
SUMMARY OF SKILLS
● Versatile Telecommunication Technician with 4+ years of experience in designing, installing, and maintaining telecommunications equipment for the transmission of cellular broadband landline and cable data
● Certified in Fiber Optics and design
● Comprehensive knowledge on installation, troubleshooting and maintenance of Telecom networks
● Trained in wiring technology and Ethernet installations on networking systems
● Successfully managed to streamline infrastructure and applications of network systems while providing technical support and guidance to customers EDUCATION & TRAINING
TelOne Centre for Learning, Harare, Zimbabwe
National Diploma in Telecommunications Engineering, Graduation Year: 2017 Conway College, Harare, Zimbabwe
Cambridge - Advanced Level Mathematics,Years attended: 2011-2012 Alpha College, Harare, Zimbabwe
ZIMSEC Ordinary Level - 5 Subject Passes,Years attended: 2009-2010 CERTIFICATIONS
The Fiber Optics Association, Inc, South Africa
Certified in Fiber Optics and Fiber Optics Design, 2013-2014 TECHNICAL SKILLS
● Comprehensive knowledge of FTTH or FTTx network systems
● Knowledge of Frame Relay, Gigabit Ethernet, VoIP, and Wireless-based technology
● Experience with traditional and IP products including: telephone systems (Avaya, Cisco), voice mail systems (Octel, Unity), AVAYA call routing systems, and data communication’s hardware
● Specialize in accurate, efficient troubleshooting to quickly resolve issues
● Implementation and support of telecommunications systems and networks
● Strong familiarity with system maintenance procedures
● Project Management skills to ensure efficiency of projects
● Outstanding organizational and analytical skills TELECOMMUNICATIONS WORK EXPERIENCE
Vodacom Company, South Africa
IT Network Technician, 2020-2022
● Designed and installed computer networks, connections and cabling
● Upgraded and maintained FTTH or FTTx network systems to improve the network
● Performed routine tests on wireless routers and network devices in homes & business premises to ensure functionality of all components
● Troubleshooted FTTX system failures in homes or business settings to identify roadblocks in the network
● Scheduled upgrades and maintenance without interrupting business workflow
● Worked with suitable vendors to get needed equipment for the networks and systems
● Provided technical direction and gave training to coworkers about network systems TNJ Projects Solution Company, South Africa
Fibre Technician, 2018-2019
● Provided phone services, television services, and high-speed internet services to customers
● Examined and replaced faulty and/or old fiber optic cables
● Took care of fiber splicing and rectified fiber optic problem areas
● Executed premises cabling and took care of the underground and underwater cabling requirements
● Kept track of the signal strength of different devices including: television, telephone, and high-speed internet
● Maintained and repaired hardware including peripheral devices
● Maintained the network by troubleshooting and repairing outages TelOne Company, Zimbabwe
Telecommunications Assistant Technician, 2016-2018
● Assisted the Chief Technician in installation, programming radio equipment and maintenance of VHF/HF telecommunications systems and equipments
● Provided support services for technology products such as desktops, laptops, printers, scanners, fax, mobile phones, GPS, UPS, camera, modem, internet connectivity, and software installation
● Performed administrative tasks such record management, filing, maintaining the telecom assets inventory
● Monitored vendor installations, problem diagnosis, and provided recommendations for
● repair or replacement
● Assisted users in defining and implementing automated attendant and ACD applications ADDITIONAL WORK EXPERIENCE
Robert Gabriel Mugabe International Airport (HRE) Harare, Zimbabwe Aircraft Handler, 2023-Present
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