Customer Service Bus Driver

RESUME

PROFESSIONAL SUMMARY

Reliable and safety-focused Class 4 licensed driver with a clean driver’s abstract and over 8 years of customer service and operations experience. Skilled in operating commercial vans, ensuring on-time deliveries, and maintaining high standards of vehicle safety. Proven track record of delivering excellent customer service, resolving issues quickly, and working efficiently in fast-paced environments.

CORE COMPETENCIES

Multi-Site Retail Operations

Staff Training & Development

Strategic Planning & Execution

Budgeting & P&L Oversight

Procurement & Vendor Management

Performance Metrics & KPIs

Customer Experience Excellence

Inventory & Shrink Control

Scheduling & Workforce Management

Team Leadership & Mentorship

SAP, Ariba, PeopleSoft, Taleo

WHMIS & First Aid Certified

PROFESSIONAL EXPERIENCE

Construction & Procurement Manager

5 Rivers Framing Ltd. – Edmonton, AB

Nov 2021 – Oct 2024

Worked hands-on as a framing carpenter for single-family and multi-family residential construction projects.

Managed day-to-day operations on multiple job sites, ensuring work met quality and safety standards.

Took care of administrative tasks including scheduling crews, tracking project progress, and reporting.

Handled procurement by sourcing and ordering materials and tools, coordinating with suppliers, and managing delivery timelines to avoid delays.

Built strong relationships with builders and contractors to secure ongoing work and negotiate new framing contracts.

Assisted in estimating project costs and creating work plans to meet deadlines and budget goals.

Supported the development of long-term business strategy, including talent acquisition and new project bidding.

Assistant Store Manager / Overnight Support Manager

Walmart Canada – Edmonton, AB

Jul 2013 – Nov 2021

Managed daily store operations, including scheduling, staffing, inventory, customer service, and KPI tracking.

Provided leadership to up to 40 direct reports and helped manage the scheduling and coordination for over 250 store employees.

Key contributor to the successful transformation of the location from a 1st division store to a high-performing supercenter.

Streamlined backroom and inventory processes, eliminating 40+ storage containers and improving merchandise flow.

Mentored support managers and associates into leadership roles, building a pipeline of future store leaders.

Business Development Consultant (Part-Time)

JP Punjabi – Small Garment Business (India & Edmonton)

Jan 2024 – Present

Led business development initiatives for brand expansion into the Canadian market.

Supported inventory logistics, digital marketing, and customer engagement strategies.

Self Employed Carpenter (Oct 2024- Present)

Build and install framing for residential projects including basements, sheds, and decks, ensuring structural accuracy and safety compliance.

Read and interpret blueprints, measure and cut materials, and complete projects on time while maintaining high-quality craftsmanship.

EDUCATION

Certificate in Business Management –Walmart-Harvard Partnership Program Aug 2021

Supply Chain Management – Rutgers University Feb 2024

Chemical Laboratory Technician – Seneca College, Toronto, ON Sept 2012

Bachelor's in Biotechnology – Khalsa College, Amritsar, India Mar 2010

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