Help Desk It Support

Darrius Williams ******************@*****.*** 202-***-**** Hyattsville, MD 20784

Professional Summary

Experienced IT Support Specialist with a strong background in troubleshooting hardware/software issues, user support, and network administration. Skilled in system configuration, security protocols, and remote support solutions. Proven ability to manage help desk operations, user accounts, and implement data protection strategies including backup and disaster recovery. Communicates complex technical solutions clearly to non-technical users.

Technical Skills

Help Desk & Remote Support • Troubleshooting • Network Admin (Azure, SharePoint) • User Management • Windows & Office 365 • System Configuration • Security+ Practices • Backup & Recovery • SharePoint Integration

Certifications

CompTIA Security+ (Valid: May 2024 – May 2027)

Professional Experience

Remote Admin & SharePoint / Azure IT Support

Icetech – Baltimore, MD Oct 2020 – May 2024

• Supported SharePoint 2013 and Azure environments for SECNAV Portal

• Managed user access, configuration, and password resets

• Integrated Office tools for improved workflow and search capabilities

• Resolved issues through remote sessions; strong customer communication

IT Help Desk Technician

Lockheed Martin – Bethesda, MD Nov 2019 – Oct 2020

• Provided Tier 1–2 phone/remote support for hardware, software, and printers

• Created SOPs and knowledge base articles

• Supported device rollouts and BYOD training

• Helped retire RSA tokens across departments

CDL Class B Driver

The Chef’s Warehouse – Hanover, MD Jun 2024 – May 2025

• Safely loaded and delivered cargo using forklift and pallet jack

• Planned efficient delivery routes

Education

High School Diploma Bladensburg High School – Bladensburg, MD June 2014

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