Patient Care Coordinator

JOSEPH WARD

Greenwood, Indiana: 317-***-**** ***********@*****.***

HIGHLIGHTS of QUALIFICATIONS : CPR Certification, Crisis Intervention Training, First Aid Training, Interacts with clients while making a positive impact, creating a therapeutic environment in hospital and assisted living milieus - Ensures client safety through continuous observation and interaction - Extensive experience with providing education and curriculum on healthy communication skills, anger management, healthy relationships, grief, money management, symptom management, and chemical dependency - Complies with established measures/policies/laws for infection control, OSHA regulations, Risk Management, HIPAA, and COVID protocols - Maintains knowledge of the agency/hospital rules, protocols, and safety guidelines - Maintains a complete knowledge of treatment plans, medications, and side effects - Maintains knowledge of Windows OS and EHR software programs

ABILITIES : Organizing and prioritizing work duties, effectively multitasking, detailed oriented, effectively communicating with co-workers and clients, using good judgement to maintain confidentiality and safety, adapting to various patient age groups, participating in all aspects of client care, working in a fast-paced environment, reacting effectively in emergency situations, understanding of psychiatric and medical diagnoses in relation to individual client care.

EXPERIENCE: Direct Care Support Staff: Mentor: Franklin, IN: July/2024 - June/2025 Provided direct care to clients with developmental and intellectual disabilities. Performed required administrative detail required by Indiana law. Applied necessary understanding of medications and their delivery procedures. Experienced with ileostomy, baclofen pump, cerebral palsy, seizure, and special diets. Applied required physical procedures for clients including but not limited to range and motion exercises, adaptive equipment, and personal hygiene.

Skills Development Technician: Adult & Child Health Services: Indianapolis IN: August/2013 – March2024

Active part of the treatment team providing continuous client care, interaction, crisis de- escalation and role modeling to clients in the Adult Transitional Living program. Providing daily living skills education and symptom management education to clients to aid client’s in becoming more independent in their recovery. Engaged in new employee training and attending all necessary educational in-services.

Psychiatric Technician: Valle Vista Health System: Greenwood, IN: July/2005 - March/2013 Active part of the treatment team provided continuous patient care, supervision, interaction, crisis de-escalation and role modeling to patients ranging in age from preschool through geriatrics. Provided a safe and structured environment. Collaborated with other staff professionals in safety planning, discharge planning, and follow-up care. Created, structured, and delivered educational groups on various topics. Engaged in new employee training and attended all necessary educational in-services.