Customer Experience Service
Resume:
CUSTOMER EXPERIENCE SPECIALITST
Kanesha Woods
CONTACT
PROFESSIONAL PROFILE
*************@*****.***
Plano, Texas
Committed customer service specialist with more than 15 years of experience serving a variety of customers. Detail-oriented professional providing consistent positive interactions and developing customer relationships. Notable accomplishments in meeting and exceeding deadlines in a fast-paced environment with up-to-date product and industry knowledge all the while increasing customer experience resulting in a promotion to a team leader.
EDUCATION
WORK EXPERIENCE
High School Diploma
Plano Senior High School
1994- 1998
Registered Medical Assistant
ATI Technical Institute
2010 – 2011
Product Specialist
Transamerica Life Insurance July 2014 – Present
Answer 500+ inbound calls a month, maintain 100% Satifaction rating.
Access customer accounts and policy schedules.
Accurately document and process customer claims in appropriate systems
Monitor process queues to ensure service level agreements are met.
Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
Cross-train collegues
Contributed to Process Improvements
Inboune Concierge
Academic Partnerships June 2013 – July 2014
Assisted students by gathering detailed data in order to transfer them to the appropriate Enrollment Specialist
Teacher/Assistant Director
Plano Day Care April 2011 – June 2013
Created and implementation lesson plans.
Cunducted student assessments
Organzied parent/teacher conferences
References
Available upon request
SKILLS
Personal
Performance Improvement
Teamwork
Team Management
Time Management
Accounting
Client-Focused
Attention to Detail
Communication
Active Listening
Customer Service
Transferable Skills
Decision-making
Technical
Microsoft Office
Data Entry
Data Analysis
CRM
Communication Tools
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