Customer Service Representative
Resume:
*************@*****.***
[oo Tee ag
EDUCATION
SALAZAR COLLEGES
INSTITUTE OF TECHNOLOGY
- CEBU
* Bachelor in Marine
MANTALONGON NATIONAL
HIGH SCOOL - CEBU
* High School
SKILLS
Teamwork
* Time Management and
Multitasking
Quick Learner with Strong
Adaptability
Effective Communication
Critical Thinking
LANGUAGES
© English
* Tagalog
* Bisaya
Ue ite 8
OHAVAS
PROFILE
Highly dedicated and customer-focused Customer Service Representative with
extensive experience in handling high-volume inbound calls in fast-paced
PAVOMUCCM eet uA tamatMec elm tance nel eects
customer inquiries, resolving concerns, and providing accurate information
related to healthcare plans, insurance benefits, claims, and billing. Known for
strong communication skills, empathy, attention to detail, and the ability to
PERE ou ee Rear ie colar Smear Reis
WORK EXPERIENCE
m ~EXL Service Philippines Inc - Cebu City
Health Care Account
2022 - 2025
+ Provided exceptional customer service by answering inbound calls
from patients, healthcare providers, and insurance members
regarding benefits, claims, authorizations, and billing inquiries.
* Demonstrated in-depth knowledge of healthcare plans, insurance
coverage, and medical terminology to accurately assist and resolve
customer concerns.
& ~JPMorganChase - Cebu City
Financial Account
2021 - 2022
Handled high-volume inbound calls from customers regarding
banking products, credit card accounts, loans, and online banking
services.
Provided accurate information on account balances, interest rates,
fees, and financial product features while ensuring compliance with
company policies and data privacy regulations.
® ~=Synchrony Global - Cebu City
Financial Account
2019-2021
+ Resolved customer concerns and disputes regarding billing errors,
unauthorized transactions, and account discrepancies with efficiency
and professionalism.
+ Promoted additional financial products and services based on
customer needs, contributing to sales and customer retention goals.
REFERENCE
Jasmine Suzanne Mazo Dhanber Sayson
Store Manager
Team Leader
Phone: 095*-***-**** Phone:
Contact this candidate