Customer Service Insurance Adjuster

DEANA TATE

***** ** ***** ***. *********, Florida 34432 903-***-**** ************@*****.***

Objective

I am a well-rounded and experienced Insurance adjuster and trainer seeking a new role in training or customer service. Although I am a Licensed Texas& Florida All-Lines Adjuster, I am interested in a more stable work environment. Past work experience in Customer Service, Sales and Training management has prepared me to handle many different types of situations. I like to say I work for the customer, within the company’s policies and guidelines. I can build strong relationships quickly with my personable verbal and written communication skills. I am also organized and can manage my time well. As a dedicated, hard-working, self-motivated individual, I am confident I will be an excellent addition to any team.

AREAS OF EXPERTISE

Training

I have received and conducted training classes covering many facets of the insurance business. This would include Adjuster Boot Camp as well as other skills ranging from software to claims to sales. Given the knowledge and training material, I can use my experience to teach people other skills as well. I create a positive and fun teaching environment. Customer Service

High level of Customer Service skills, working with all type of personalities. ADDITIONAL SKILLS

• Proficient with computers and computer programs with over 30 years of sales and management

• Very good communication skills

EMPLOYMENT HISTORY

Crawford IA Firm ALLEN,TX April 2022-December 2024 Apprenticeship program where I learned how to write claims, Flood training with NFIP Certificates, Mentee FCN, Allstate, State Farm, USAA, and Liberty Mutual Symbility. I worked on clean up and escalation level calls to help improve customer satisfaction surveys. I was able to work Flood as well as the homeowners side of the business. Mile High Adjusters Inc. Houston, Texas June 2020 – April 2022 Instructor for all things Adjusting. Using my strong teaching skills, I was able to teach many facets of the insurance business. The final goal was to prepare the students to pass the insurance adjuster exam. We worked in a classroom environment and used role playing in a fun, positive environment to accomplish this. We educated our students in everything from 4 Day Licensing, Xactimate 4 Day intensive training, Scoping Boot Camp, Claims Proficiency and Level 1 and level 2 Xactimate Certification. Apple Sarasota, Florida January 2012- December 2018 Managed a Sales team daily to ensure industry standards are adhered to.

• Managed basic inventory, reports, led weekly conference calls, presented seminars to a team of my peers, and created excel spreadsheets as a part of my daily routine. EDUCATION AND TRAINING

Texas Pre-license 40 Hour in Classroom Training & Exam Completed May 2020 Scoping 101 & Xactimate Proficiency 24 Hour in Classroom Training Mile High Adjusters Houston Academy, Houston, TX May 2020 State Farm Policy, Estimatics and Auto Certification August 2022 Usaa Cerification August 2022

Liberty Mutual Symbility August 2022

Allstate Certification May 2022

State Farm Bodily Injury Certification August 2022 LICENSES AND CERTIFICATIONS

• Texas All-Lines License #2551752 May 2020

• Xactimate Level 1 Certification License #1521895 May 2020 Xactimate Level 2 Certification License #1530531 April 2022 Florida All Lines and 440 license April 2023

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