Data Entry Customer Service
Resume:
Bayyinah Reid
Brooklyn, NY
*********@*****.***
linkedin.com/in/bayyinah-reid
Summary: Healthcare Administrative Representative, 10+ years of strong customer service experience, Microsoft office applications (Word, Excel, PowerPoint, outlook), time management, communications, attention to detail, data entry, EMR (Electronic Medical Records), EHR (Electronic Health Records) Epic software and many more Skills obtained.
Experience:
Good Temps 06/24 – Present
Administrative Children Services – Queens, NY
●Respond to requests from parents/providers/other interested individuals concerning eligibility and enrollment.
●Review case information and certifies eligibility for the childcare subsidy program
●Review childcare case documentation and ensure accuracy and compliance with state and local regulations.
●Certify eligibility or terminate childcare enrollments.
●Recertify childcare eligibility for families receiving subsidies.
●Respond to parent’s inquiries or issues with childcare eligibility.
●Compile and assess the information in mail-in recertification cases.
●Access HRA One Viewer and ACCIS to ascertain case and child information.
Parent Coach 04/22 – 06/24
Good Shepherd Services – Brooklyn, NY
●Established positive relationships with families from various cultural and ethnic backgrounds.
●Supported parents/caregivers with obtaining resources to meet their needs through making referrals, and collaborations.
●Conducted parenting classes to support and teach parents how to maintain and foster healthy relationships with their children.
●Advocated on behalf of the needs of the families with regards to services for them and/or their children
●Maintained consistent documentation regarding communication, family visits, etc. for families and participants.
●Offered one-on-one support and assistance with parents regarding specific issues.
●Was responsible for typing monthly reports, communicating through emails, and inputting daily notes into the ETO system.
●Supported families of juvenile probationers and detainees while working with probation officers and case managers in planning for the release of the child and family engagement for the transition home.
●Serviced as a surrogate for juveniles who couldn’t get family visits.
Sales Manager 06/20 – 03/22
Cube Smart Self Storage - Brooklyn, NY
●Listened to customers to understand their unique situation.
●Rented storage spaces, processed reports, and made money deposits.
●Took ownership of my store’s retail business
●Participated in operations activities such as keeping the property clean, performing lock checks, and showing units to potential customers.
●Utilized our Point of Sales system (POS) to take payments, manage customer accounts, and maintain inventory.
●Managed all aspects of rentals from making a sale, Managing the leasing process, collecting payments, selling merchandise, to offering insurance and making collection phone calls.
Fingerprint Operator 01/19 - 05/20
Innovative Employee Solutions - Brooklyn, NY
●Performed digital fingerprinting on scheduled selectees.
●Performed wet fingerprints if needed.
●Took photo images of appointee if required.
●Checked and entered data from selectee’s acceptable documents before performing an actual fingerprint.
●Communicated with selectees regarding their next step after fingerprinting is successfully completed.
Medical Assistant 08/11 – 11/18
Dr. Bennett, MD Private Practice - New York, NY
●Recorded patients’ medical history, vital statistics, and information such as, test results in medical records.
●Prepared treatment rooms for patient examinations, keeping the rooms neat and sanitized.
●Answered phones, greeted patients, scheduled, and confirmed patient appointments, prepared new patients chart neatly and accurately, collected co-payments, verified insurance coverage, filled out insurance forms and handled correspondence.
●Arrange hospital admissions and laboratory services and handled billing/bookkeeping.
●Updated patient personal information
Education:
Grace Institute
Healthcare Administration certificate 02/24 – 05/24
Plaza College 05/17 – 12/17
Currently have 30 credits
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