Customer Service Representative
Resume:
Sarah Tewksbury
Eager and ready to learn
Rochester, NH 03867
******.*********@*****.***
Professional Summary
To obtain a position with challenging tasks, job satisfaction and future potential growth in a pleasant working environment.
Willing to relocate to: Rochester, NH - Dover, NH - Somersworth, NH Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
SaviLinx-Lawrence, MA
July 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Demonstrated strong conflict resolution skills by de-escalating tense situations effectively while maintaining professionalism at all times
• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Machinist
Jarvis Cutting Tools-Rochester, NH
July 2023 to June 2024
Finding correct work order
Grinding tools to match measurement requirements
Brushing off any and all burrs
Bringing finished work order to the appropriate next step Work fast but efficient
Pay close attention to any and all details
Ambulance Driver
North East Mobile Health Services-Scarborough, ME
August 2022 to August 2023
Receiving information from dispatch and picking up the patient and dropping them off in an orderly fashion safely.
Doing truck checks
Making sure the oil, brake fluid, lights, fuel, tires, ETC were all accounted for and full Helping my EMT partner retrieve the patient via sheet slide, stair chair, or two - person assist onto the stretcher.
Loading and unloading the stretcher into the ambulance Removing the dirty linen ( sheets )
Making the stretcher
Wearing proper personal protective equipment ( PPE ) Following the rules or the road and traffic
Keeping HIPPA secured
CPR certified
AVOC certified
Case Processor / Data Entry II
NATIONAL VISA CENTER-Portsmouth, NH
January 2019 to July 2022
• Government security clearance
• Full secret security clearance
• SIV ( Special immigrant Visa ) training
• Entering any and all information correctly no spelling errors into the computer from both monitors
• paying close attention to detail
• Keeping a professional attitude throughout
• meeting an hourly quota of more than expected
Bartender
Milton moose lodge-Milton, NH
September 2018 to December 2020
Had to become Tip Certified.
Make drinks and serve them to the correct patrons, receive and give back the correct and accurate change, stock the coolers, sweep and mop floors, take out trash, leave the bar clean and tidy when closing. Have a professional attitude and smile and be polite. Knowledge to know when to shut someone off if needed.
Medical Billing Representative
HealthCare Administrative Partners-Portsmouth, NH
February 2018 to January 2019
Resolve failed claims and denials
Update patient demographics, insurances and billing information Identify, research and process refunds and over payments Understand all vendors, HCFA, clearinghouse, etc.
Proficient in understanding and ability to enter data into medical billing software Ability to utilize a computer, multiple networks and internet navigation Ability to multitask, accessing multiple data based and sites at the same time. Ability to work within deadlines and time restraint Research accounts to determine if and who is in need of a refund. Machine Operator
Jarvis Cutting Tools, Inc.-Rochester, NH
May 2017 to February 2018
• Setting up and tearing down the machines
• Grinding down the overall diameters into size to be sent to the next operation
• Measuring tools with micrometers
• Measuring the length of tools with comparators
• Paying close attention to details
Car Parker
Deerfield Fair Association-Deerfield, NH
September 2010 to September 2017
• Directing traffic
• Taking charge when action was needed
• Properly directing the cars to park, so there were no huge spaces
• Making sure the cars were in a close to straight as possible line
• Running back and forth to relieve others for breaks
• Communicating clearly and accurately over a walkie-talkie Blow Molding Assistant
Continental Contitech-Somersworth, NH
October 2014 to February 2017
• Basic understanding of blow mold/injection mold machines
• Quality Inspection procedures with or without alerts
• Training others on their machines
• Organizing worksheets and production sheets with their proper locations FE Assembly
• Knowing the accurate build and check fixtures to use for the proper build plan
• Paying close attention to detail
• Retrieving the appropriate work instructions for the line
• Inspecting and packing the finished parts correctly Sales Associate
Irving Circle k-Farmington, NH
May 2014 to October 2014
Customer Service
• Receiving and handling the correct amount of change/money
• Maintaining the cash register
• Stocking and facing the coolers and store
• Upselling
• Cleaning
• Following simple directions
• Maintaining a comfortable and safe atmosphere
• smiling
Education
High school or equivalent
Spaulding High School Rochester - Rochester, NH
August 2008 to June 2009
Skills
• MEDICAL TERMINOLOGY (Less than 1 year)
• Medical terminology
• Office Experience (2 years)
• Organizational skills
• Medical Billing
• Physiology Knowledge
• EXCEL (Less than 1 year)
• English
• Phone etiquette
• Office experience
• EMR systems
• EXCEL 2010 (Less than 1 year)
• Sales
• MICROSOFT EXCEL (3 years)
• Customer service
• Medical Coding
• Computer Skills (10+ years)
• Microsoft Powerpoint
• Anatomy Knowledge
• Insurance verification
• Microsoft Office
• Administrative experience
• Plastics Blow Molding
• Time management
• Microsoft Office (3 years)
• Medical office experience
• Microsoft Excel
• ICD-10
• Medical records
• Medical receptionist
• INVENTORY (Less than 1 year)
• Medical Insurance
• Typing
• Communication skills
• Front desk
• HIPAA
• CPT coding
• Customer support
Certifications and Licenses
CPR Certification
Driver's License
EVOC
TIPS
Assessments
Medical receptionist skills — Proficient
June 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Protecting patient privacy — Proficient
June 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Patient-focused care — Proficient
June 2024
Responding to patient concerns with sensitivity
Full results: Proficient
Attention to detail — Proficient
June 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical billing — Completed
June 2024
Understanding the procedures and forms used for medical billing Full results: Completed
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Medical billing — Completed
June 2024
Understanding the procedures and forms used for medical billing Full results: Completed
Protecting patient privacy — Proficient
June 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Proficient
June 2024
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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