Customer Service General Manager

Daniela Garcia

Dover, NJ *****

************@*****.***

+1-650-***-****

Professional Summary

Results-driven General Manager with 2 years of experience in managing day-to-day operations, formulating strategies, and providing customer service. Proficient in medical billing, medical office experience, and ophthalmology. Possesses strong administrative skills, including HR, payroll, and marketing.

Authorized to work in the US for any employer

Work Experience

Lead Ophthalmic Technician

Dello Russo Laser Center-Bergenfield, NJ

December 2024 to Present

Training

Scribe

EMR

Working up patients

Performing tests

LASIK

Administering Drops

Inventory

Schedule

Prior Authorizations

General Manager

Guitar Bistro Cafe-Passaic, NJ

January 2022 to February 2024

Formulating strategies and policies

Oversee day-to-day operations

Maintaining budgets and optimizing expenses

Ensuring staff follows safety and health regulations Providing solutions to issues

Training Staff

Inventory

Marketing

HR/Payroll

Accounts receivable/Payable

Administrative Assistant ophthalmic Technician

NJ VISION ASSOCIATES

February 2019 to December 2021

Administer drugs to patients

Billing and Coding

Customer Service, answer phone calls, pharmacy calls, scheduling EMA, NEXTGEN, AZALEAH

History taking

Ophthalmic testing (VF, VEP, FP, OCT, Pachymetry, IOL Master, B-Scan, Lipiflow, MBE, Specular) Scribe

Staff Training

Surgical coordinator

Tonometry Applanation, Tonopen

Verify insurance

Vitals

Education

AAS in Business Hospitality

EASTWICK COLLEGE - Hackensack, NJ

October 2019 to November 2021

Some College in CERTIFIED MEDICAL ASSISTANT

LINCOLN TECHNICAL INSTITUTE - Paramus, NJ

June 2007

Skills

• Hospitality

• Medical Office Experience

• Medical Billing

• Clerical Experience

• Anatomy Knowledge

• Medical Records

• Marketing

• EMR Systems

• Insurance Verification

• Vital Signs

• Medical Coding

• EMR systems

• Customer service

• Ophthalmology Experience

• Phlebotomy

• Medical Terminology

• Payroll

• Leadership

• Experience Administering Injections

• Sales

• Ophthalmology

• Medical terminology

• Medical Scheduling

• HIPAA

• Human resources

• Restaurant experience

• Patient Care

Certifications and Licenses

RMA

April 2021 to Present

Food Handler Certification

ServSafe

Contact this candidate