Customer Service Manager

TELSON MUKODZONGI

Mobile Number: 077*******

Email Address: *.**********@*****.***

Address ** ***** **** **********

Zimbabwe

Personal Details

Date of Birth : 16-May-970

Sex : Male

Marital Status : Married

Languages : English and Shona

Nationality : Zimbabwean

Religion : Christianity

Driver Licence : Class 4

Personal statement

An experienced and professional worker with 28 years banking industry, started as a Messenger in 1996 rose through the ranks to Client Service Officer at Beverley Building Society and in 2007 joined Barclays bank as a Head Cashier and served as the Back Office Clerk a First Capital bank up to 07 August 2024. Worked as a Messenger at Ploughboy P/L prior joining the banking sector and rose to become wages clerk, a self-starter and highly motivated. I believe in the provision of the best standards. Have vast experience and knowledge in Messenger/Driving duties was also part of the branch authorised drivers.

Key Skills

Qualified and a clean driver since 1996

Computer Literate

Excellent communication skills

Good interpersonal skills

Diligent, hard working

Honest and innovative

Analytical attention to detail

Ability to work under pressure and different people

Employment History

Back Office Clerk / Sales Driver

( 2016 to date)

Duties and responsibilities:

Back office filing duties including indexing

Training new staff

Providing customer Advice on products and channels

Driving the pool Car for sales and other duties

Stand in for branch operations officer

Ordering fuel, generator checks,

Log in vehicle

. Products and digital channel cross sell

Daily readiness and end of day reports

Working without Supervision

Head Cashier

( 2007 – February 2016)

Duties and responsibilities:

Handling of Cash and teller supervision

Training Cashiers

Branch operations duties

Education

Academic Qualifications

GCE ordinary Level.

Information Technology Diploma

Biblical studies and Christian Leadership Diploma

Bachelor of Arts Degree in Theology

ICDL

+ Various certifications and awards

Hobbies & Interests

I am involved in voluntary charity work, church leadership, socializing with different people watching soccer.

References

References are available upon request.

Contact this candidate