Customer Service Production Operator
Resume:
Patricia Johnson
Glendale, AZ *****
******************@*****.***
Work Experience
Production Operator
West Pharmaceutical Services-Scottsdale, AZ
February 2024 to Present
• Led a team of XX employees, providing guidance and support to ensure successful completion of projects
• Implemented effective communication strategies to foster collaboration and improve team productivity
• Monitored team performance and provided regular feedback to drive continuous improvement
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
• Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities Order Picker
Amazon Warehouse-Glendale, AZ
November 2023 to January 2024
• Efficiently picked and packed customer orders according to order specifications
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
• Followed safety protocols and maintained a clean work environment at all times
• Achieved a daily average of XX picks per hour while maintaining accuracy above XX% Customer Service
Walmart 1532-Glendale, AZ
January 2022 to June 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
• Developed strong relationships with key clients through regular communication and personalized support
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Cook/Prep/Clean
Papa John’s-Las Vegas, NV
March 2022 to December 2022
Education
Master of Business Administration in Business
Umass Global-Glendale, AZ
April 2022 to June 2023
Skills
• English
• Machining
• Hand tools
• Manufacturing
• Math
• Cook clean prep
• Assembly
• Machine operation
• Basic math
Languages
• English - Fluent
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