Program Manager, Scrum Master

Nazma Afrouz Shaik

210-***-**** • *****.******@*****.*** • LinkedIn

Experienced Technical Program Manager and Scrum Master with over 6 years of success delivering Salesforce and .NET projects across healthcare, fintech, education, and retail. Skilled in Agile methodologies like Scrum and SAFe, with a strong focus on sprint planning, backlog management, and cross-team coordination. Known for improving team performance through process optimization and effective use of tools like JIRA. Passionate about fostering collaboration, solving problems early and delivering high-impact solutions aligned with business goals. TECHNICAL SKILLS

• CRM: Salesforce (Sales, Service, Education Clouds), Data Migration, Configuration, Integration

• Agile Delivery: Scrum, SAFe, Hybrid frameworks; Sprint Planning, PI Planning, Velocity Tracking, Release Road mapping

• QA & Testing Strategy: STLC, Regression Testing, UAT Planning, Manual Testing

• Project & Program Management: Portfolio Oversight, Program Governance, Risk & Change Management

• Data-Driven Delivery: KPI Dashboards, Real-Time Reporting, Metrics Tracking

• Cloud Technologies: AWS, GCP, Oracle, Azure

PROFESSIONAL EXPERIENCE

Technical Program Manager, Data Climb, IL, USA Aug 2023 – Till Date

• Managed cross-departmental Agile projects using Salesforce CRM and Azure to optimize workflows and strengthen public engagement.

• Established program governance using Smartsheet and Jira, increasing sprint tracking efficiency by 35% and improving on-time release delivery by 28%.

• Facilitated Agile ceremonies for 6 Scrum teams, improving backlog prioritization efficiency by 40% and reducing sprint rollover by 20%.

• Implemented test coverage by 30% through QA/UAT alignment and test automation strategy, resulting in a 22% drop in escaped defects.

• Led stakeholder alignment workshops, achieving 100% roadmap compliance with technical and departmental regulatory standards.

Program Manager, Spectraforce May 2021 – Dec 2022

• Delivered Salesforce CRM implementations across retail and distribution sectors, overseeing data migration, UAT, and deployment for 5+ large client programs.

• Implemented Agile Scrum and SAFe practices, resulting in 98% sprint goal alignment and 25% faster deployment cycles.

• Reduced post-deployment defects by 40% via early regression testing and continuous QA checkpoints.

• Developed onboarding/training frameworks that boosted CRM adoption rates by 60% and cut training time for new field teams by 45%.

Project Manager, Tech Mahindra Oct 2018 – April 2021

• Improved team performance by 25% through KPI-based coaching, Agile maturity assessments, and conflict resolution.

• Improved sprint forecasting accuracy by 35% using Jira dashboards for velocity tracking and release burndown analytics.

• Led Agile delivery of large-scale customer engagement platforms built on Salesforce and GCP.

• Facilitated daily stand-ups, sprint reviews, retrospectives, and backlog grooming across globally distributed teams. Project Coordinator, Cybex Infosystems Pvt. Ltd Aug 2017 – Sep 2018

• Coordinated cross-functional testing efforts across ERP integrations and application enhancements.

• Implemented traceability matrices linking test cases to business requirements.

• Led STLC lifecycle, supporting defect triage and escalation processes across product releases.

• Improved testing cycle efficiency by 30% through streamlined coordination across QA, Dev, and Business teams. Education

Bachelor of Technology in Electronics and Communication Engineering, JNTU, India July 2013 – Aug 2017 TECHNICAL SKILLS

• Certified in Salesforce Platform Administration - Salesforce

• Certified in Project Management - Google

• Certified in Cloud Technologies - AWS, Azure, GCP & Oracle

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