Customer Service Administrative Support

Summary

Efficient and reliable administrative professional with strong background in customer service, financial operations, and office support. Experienced in handling high-volume transactions, maintaining accurate records, and streamlining workflow. Known for excellent communication skills, attention to detail, and ability to thrive in fast-paced environments. Experience

Amazon Delivery DSP Middlesex, NJ

Delivery Associate 01/2024 - Present

- Delivered packages efficiently while maintaining high levels of customer satisfaction. - Managed route planning and time- sensitive delivery tasks. - Consistently met performance goals and provided friendly service. Lock Haven University Lock Haven, PA

Student Assistant 08/2023 - 05/2024

- Managed front desk and greeted visitors with professionalism and warmth. - Handled scheduling, filing, and administrative support for internal teams. - Delivered clear and courteous communication to university stakeholders. Dwayne Marshall Lock Haven, PA

Case Manager/Legal Assistant 08/2023 - 05/2024

Versatile and highly organized professional with experience in both case management and legal administrative support. Skilled in client intake, documentation, and coordinating care plans, while also adept at legal research, drafting, and managing case files. Strong background in supporting attorneys and social service teams by handling confidential information, maintaining accurate records, and ensuring smooth workflow. Brings a compassionate approach to client advocacy, paired with sharp attention to detail and the ability to thrive in fast-paced legal and healthcare settings. FedEx Edison, NJ

Package Handler 01/2021 - 08/2023

- Organized and sorted packages under strict deadlines. - Maintained accurate logs and reported shipping discrepancies. - Demonstrated strong attention to detail in high-paced setting. Skills

Customer service, Computer literacy, Communication skills, Leadership, Time management, English, Documentation review, Microsoft excel, Microsoft word, Organizational skills, Legal drafting, Analysis skills, Negotiation, Marketing, Data entry, Cashiering, Microsoft powerpoint, Microsoft office, Microsoft outlook, Computer skills, Data collection, ADLS, Writing skills, Social work, Care plans, Experience with children

Education

Lock Haven University Lock Haven

Criminal Justice 05/2024

Dean's List Fall 2023

3.0 GPA

3.2 GPA within Criminal Justice Courses

Criminal Justice Club Member

Anu Okungbowa

973-***-**** *******@*************.*** Hillside, NJ

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