Customer Service Representative
Resume:
CONTACT
Dallas, Texas *****
*****************@*****.***
PROFESSIONAL
SUMMARY
Skilled in Microsoft Office and
equipped with outstanding
interpersonal skills, I excelled at
Cornerstone, enhancing customer
service by streamlining permit
processes and improving
communication. My adeptness at
data management and team
leadership, coupled with a knack for
problem-solving, significantly boosted
operational efficiency.
Proven ability to provide excellent
customer service and resolve
customer complaints in a timely
manner. Possesses strong problem-
solving skills and the ability to
multitask.
SKILLS
■ Microsoft Office
■ Excel Spreadsheets
■ Ten Key
■ Interpersonal Skills
■ Inventory
■ Resourceful
■ Charting
■ Basic office machines
■ Scanner
Using all hand tools associated
permit Technicians
■
LANGUAGES
English
Fluent
■
Spanish
Fluent
■
GLENDA ALCAYA
CUSTOMER SERVICE REPRESENTATIVE
EXPERIENCE
Clerical/Administration Cornerstone ( City Of Dallas ) Planning and Develpment - Dallas
08/2023 - Present
Providing general information to the public regarding permitting processes, zoning, environmental codes and answering general questions regarding services permitting, Inputting data, directing calls and operating computer software
■
Communicate effectively in, by telephone, and in writing standard office practices, procedures basic development and construction permit requirements for all permit types and approval process
■
The City of Dallas offices and functions, land development, and construction terminology and ability to communicate effectively orally including excellent telephone etiquette and operate office machines such as computers, cash registers, phones copier, and fax machines and perform basic mathematical computations
■
Communication effectively verbally and in writing Establishing and maintaining effective working relationships and experience handling permit and monitors and handles the call center calls and ensures customer service representatives are performing customer interactions professionally updates customer accounts and records to determine if an application for service should be accepted, service.
■
Researches and initiates investigations of misapplied payments or billing complaints by customers and offer resolutions; detects and corrects errors or problems on customer accounts including determining the type of adjustment to be made to ensure accuracy in billing of customer accounts.
■
Investigates problems and gathers and analyzes information to advise the public and resolve problems in compliance with city ordinances and regulations; assists attorneys, collection agencies, and city departments with information requested.
■
Interpret ordinances, codes and departmental policy communicate effectively, both orally and in writing interact tactfully with employees and the public and
■
Prepare clear and concise reports and establishing and maintaining effective professional relationships. Receives, verifies, and counts currency, checks and money orders for payment of water bills, traffic tickets, court bond, and issues receipts of payment to effectively process money transactions.
■
Updates customer accounts and records to determine if an application for service should be accepted, service should be discontinued, or if meter inspection and subsequent request for meter replacement is needed; ensures the accuracy of a customer account and identifies delinquent accounts or when fine and arrest warrants should be cancelled.
■
Researches and initiates investigations of misapplied payments or billing complaints by customers to determine the cause of a problem and offer resolutions; detects and corrects errors or problems on customer accounts and monitors and handles the call center calls and representatives are performing customer interactions professionally.
■
Client Service Coordinator H&R Block - Dallas, Texas 01/2023 - 04/2023
Answer phone, call clients, set up appointments, File documents, download documents, scan documents
■
Assisted with training new staff members on best practices related to client service coordination.
■
Utilized effective communication techniques to effectively handle customer requests and provide accurate information in a timely manner.
■
Identified opportunities for process improvements by conducting research into industry trends or competitor offerings.
■
Demonstrated outstanding problem solving skills when dealing with customer inquiries or complaints.
■
Maintained detailed records of all client interactions, including notes on conversations and follow-up actions taken.
■
Clean/Processor Westlake - Dallas
06/2021 - 11/2022
■ Clean sash, welding window frames, drill screws in bars, and saw Trained new employees to use processing equipment, follow safety protocols, and properly handle hazardous materials.
■
Processed customer orders accurately and efficiently, ensuring that all details were correct.
■
Managed daily operations of the processing department including scheduling staff, assigning tasks, and monitoring employee performance.
■
■ Cleaned work stations and floors to prevent dirt, grime and dust buildup.
■ Communicated production deadlines and goals to staff members. EDUCATION
Completed coursework towards Associate in Arts (A.A.): Computerized Specialized
International Business College - Lubbock, 05/2001
Completed coursework towards High School Diploma
Petersburg I.S.D. - Petersburg, 05/1992
VOLUNTEER EXPERIENCE
President PTA PTA - Dallas, Texas
08/2018 - 05/2021
Exhibited strong leadership skills while providing guidance and direction to executive team members.
■
Created a positive working environment by encouraging collaboration among staff members.
■
Established key performance indicators to ensure objectives were met on time and within budget.
■
Cultivated relationships with customers, vendors, suppliers, government officials, and other stakeholders.
■
Generated reports detailing financial performance and operational metrics for executive review.
■
Contact this candidate