Call Center Agent

MARY EFE

Egbeda, Nigeria. +*** 703-***-****, ************@*****.***

SUMMARY

Dynamic Call Center Agent with over 5 years of experience in customer engagement and sales. Proven track record of increasing sales by 70% in a previous role, alongside strong communication and problem-solving skills. Currently enhancing skills in Business Management at Brigham Young University. Committed to delivering exceptional service and fostering customer loyalty, bringing unique expertise to meet the needs of any support team.

WORK EXPERIENCE:

01/2024 – 2025 Call Center Agent, Phoenix Lead Company

Remote, United states.

03/2021 – 2024 Sales Representative, Adloyalty Business Network

Victoria Island, Lagos., Nigeria

Accelerated sales and expanded the customer base by 70% through targeted marketing strategies.

Cultivated strong relationships with customers, enhancing loyalty and retention.

06/2010 – 02021 Executive Marketer, Talent West Africa

Lagos, Nigeria, Nigeria

Developed a dependable customer base that significantly boosted sales performance.

Implemented innovative marketing methods that resulted in increased market share.

02/2008 – 01/2009 Independent Supervisor, National Immunization

Program Yobe State, Nigeria, Nigeria

Orchestrated community outreach initiatives to emphasize the significance of vaccinations.

Engaged local leaders to foster community participation and awareness in health care programs.

EDUCATION

Brigham Young University, Ensign College.

B.sc, Business Management United State, Idaho. (2023-Present)

University of Calabar.

B.SC, Accounting, Calabar, Nigeria., Nigeria

03/2002 – 01/2007

Dr. Lukas Memorial High School

Lagos, Nigeria, Nigeria

09/1994- 06/2000

SKILLS

Desktop Publishing

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