Customer Service Front Desk

Daphnee Santiago

*** *.*. **** ******, Apt *

Pompano Beach Fl. 33060

Cell 754-***-**** /O 954-***-****

************@*****.***

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OBJECTIVES:

It is my immediate goal to contribute to a growing medical practice by extending my current skills, while opening up to learn what other may offer to teach me. I collaborate well with others to achieve desired goals and I intend to extend my skills in customer service and sales as well.

Acquired Skills:

Patient focused care

Knowledge of front/back office

Quick Books

Knowledge of relevant software applications including ms office

Knowledge of administrative procedures

Time management skills and ability to prioritize work

Adaptability

PROFESSIONAL EXPERIENCE:

Precision Skin & Body Institute Davie, FL 07/22- Present

Triage Nurse

DUTIES: Answering and directing calls, checking voice messages and Klara,Scanning and Faxes, Sending emails, Prior Authorization, Medical records, Biologic start up, Accutane, Biopsy call backs, scheduling luncheon. Patient records filed and updates of contact and release info, Assist Dr. with patient treatment such C&D, Surgery, Biopsy. Also, I assist with cosmetic injections such as Botox, Juvederm, RHA, Radiesse, Sculptra, Xeomin, Dysport, Restylane/Perlane, etc. Inventory and Supply maintenance. Collect patient history and document for service. E-prescribing prescription. Efficiently trained in EMR services such as EMA.

MARMED, INC. Lighthouse Point, FL 03/18- 07/22

Medical Biller/Customer Service

Duties: Answering and directing calls, checking voice messages and distributing, filing, Sending emails, Creating invoice on Quick Books, submitting orders on McKesson for home delivery, coordinating work flow, Biller on Availity, converse with case manager for authorization and payments.

HECKER DERMATOLOGY GROUP, PA Pompano Beach FL 04/10-03/18

Medical Assistant

DUTIES: Front desk, Answering and directing calls, checking voice messages and distributing, filing, Sending emails, Patient check-in/out, Patient records filed and update of contact and release info, verify insurances, Post payment, Assist Dr. with patient treatment such C&D, Surgery, Biopsy. Also assist with cosmetic injections such as Botox, Juvederm, Radiesse, Sculptra, Xeomin, Dysport, Restylane/Perlane, Voluma, etc. Inventory and Supply maintenance. Collect patient history and document for service. I've also been trained/performed Hydrafacial, Acid peels, and Ultherapy the surgical tightening and lifting of the skin. Coordinating events with the Dr's. for specials. E-prescribing prescription. Efficiently trained in EMR services such as Perfectcarelite.

COCONUT CREEK PHYSICIANS Coconut Creek FL 04/11-06/12

Medical Assistant

DUTIES: Front desk, Answering and directing calls, checking voice messages and distributing, filing, Sending emails, Patient check in/out, Assist all the Doctors, EKG’s, Vitals, Coumadin level, Draw Blood, Call in prescription, Send out to different labs.

(S.O.E.) SUPERVISOR OF ELECTIONS Lauderhill, FL 08/08-11/08

Election Ballot-Mail Sorter

DUTIES: Sort mailed ballots, customer services work over phone, mailroom support and warehouse backup.

LEADERSHIP ACADEMY TAMARAC, FL 04/07-11/07

Administrative Asst. / Receptionist

DUTIES: Perform customer service duties in Student service department, General clerical, front desk, phones, and filing and data entry. Admission and registration department support. Maintain student’s attendance record, payment collection of school fees and lunch duties.

ACADEMY HIGH SCHOOL Coral Springs, FL 08/06-01/07

Receptionist / Office Assistant

DUTIES: Perform customer service duties in Student service department which include the collection of Home schooled student assignments, General clerical, front desk, phones, filing and data entry, Maintain student’s attendance record, minor bookkeeping, collections of payment for school fees and lunch duties.

TARGET STORE Deerfield Beach, FL 12/05-08/06

Sales Associate (floors)

DUTIES: Customer service and assistance, merchandising, restock merchandise, Display new store items, overseeing jewelry department, and handling returns

EDUCATION:

Blanche Ely High School, Pompano Beach FL High school Diploma 2005 Diploma

Everest University, Pompano Beach FL Medical Assistant 2009 Diploma

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