Customer Service Computer Science

Sheldon Johnson

Phone: 803-***-****

*** ****** ****, ****** ***** Carolina 29018

***********@*****.***

SUMMARY

Dedicated and technically skilled professional with a B.S. in Computer Science and over 6 years of customer service and team leadership experience seeking a Computer Technician role at Orangeburg Consolidated School District. Offers strong troubleshooting, hardware/software knowledge, and a passion for supporting technology in educational environments. Holds valuable qualifications obtained through a comprehensive degree program, including foundational elements of computer science such as C++ and Java scripting programming. Demonstrates expertise in troubleshooting, utilizing robust critical thinking abilities, and embodying an innovative mindset. Proficient in Microsoft Office and adept at various software applications. Renowned for a resolute work ethic, coupled with a receptive approach to novel ideas and adaptability to change. Displays independence, organizational finesse, and unwavering punctuality.

EDUCATION

Bachelor of Science in Computer Science, South Carolina State University, Orangeburg, SC, Graduation: May 2014

EXPERIENCE

Walmart - Orangeburg, SC

Department Manager

November 2018 – March 2019

Leads a dynamic team, ensuring timely task completion and fostering a productive work environment.

Achieves departmental targets and goals by implementing effective sales strategies.

Manages stock control operations, optimizes overstock placement, and maintains orderly shelves to enhance customer experience.

Utilizes analytical skills to interpret reports, resulting in strategic merchandise reordering tailored to department needs.

Conducts comprehensive accounts analysis and forecasted feature sales by scanning items, evaluating their performance, and making data-driven decisions.

Spearheads section work, proactively locating out-of-stock items and initiating reorder processes to guarantee product availability.

Delivers outstanding customer service, consistently meeting and exceeding customer expectations.

Skillfully resolves customer complaints, employing strong problem-solving abilities to reach swift and satisfactory resolutions.

Walmart – Orangeburg, SC, Stocker/ Rep TA 1- Replenishment Associate/ Food and Consumables & Salesfloor TA

March 2019 – March 2023

Proactively promoted products and warmly greeted customers upon their entry to the establishment.

Exhibited efficient management of store modules across various sections, oversaw the replacement of outdated items with new merchandise.

Responsible for receiving incoming items and diligently restocking new products daily, contributing to store inventory freshness.

Demonstrated competence in loading and unloading shipments, contributing to the smooth flow of goods.

Crafted visually appealing displays while consistently restocking shelves to enhance product visibility and availability.

Efficiently processed incoming merchandise and restocked items based on shelf availability.

Walmart- Orangeburg, SC, Night Stocking Manager

March 2023-Current

Supervise and coordinate a team of 10 associates during overnight stocking operations to ensure shelves are fully stocked and store is customer-ready by opening hours

Plan and execute nightly stocking schedules based on freight flow and store priorities

Monitor productivity and performance of stockers, providing feedback and coaching as needed

Ensure inventory is properly rotated and organized according to Walmart standards

Operate and oversee the safe use of pallet jacks, forklifts, and other equipment

Conduct nightly audits to verify product placement, accuracy, and planogram compliance

Communicate with day shift management on overnight progress, inventory issues, and replenishment needs

Maintain a clean, safe, and organized work environment while enforcing company safety protocols

Assist with onboarding and training of new overnight associates

Address and resolve team conflicts, attendance issues, and operational challenges to meet nightly goals

SKILLS -Troubleshooting, Problem Solving, Customer Service, Microsoft Office, Technology Skills, Google Applications, Package Handler, Java Programming

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