Finance Manager Customer Service
Resume:
ROBERT WEISEN
*** ****** ***, ***********, *****, PA (US)
*************@*****.***
PROFESSIONAL SUMMARY
Determined Loan Specialist proudly offering over 20 years experience in payment scheduling in finance conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.
Qualifying customers for producr sales.
A team player and helped two stores with failing CSI scores, to be either number one or two every month in CSI by generating a survey to be filled out at the ending of the finance process. Talked about the survey and how its scored .
EXPERIENCE
Customer service driver, West Chester Mercedes Benz Pick up customers vehicles for service and return them back. Take vehicles to other companies for other services needed Nov. 2023 - Present
West Chester, Pennsylvania
Jul. 2018 - Nov. 2023 Finance manager, Spirit Chrysler Swedesboro, New Jersey
Finance Manager, Keyser Miller Ford
• Approved and qualified applications for financing
• closed sales contracts and cross-sold insurance products while complying with state laws. Increased pvr from previous finance manager dramatically by upselling finance products. I was either number one or two every month with ford for selling finance products. I won additional money every month from Ford for selling finance product and also won wonderful trips. The dealership also was paid additional money quarterly for my upselling finance products. The store had CSI problems. I created a customer survey August. 2008 - July. 2018
Collegeville, PA
that had about 10 questions on the experience the customer had from The minute they walked in the door to ending with me. I explained the seriousness of the survey they would get from Ford. I told them If it was a good experience please give us a 10 rating on all questions or we fail. We went from number two on the bottom in CSI to number one or two every month after.
EDUCATION
Automotive
backend
client relationships
confidentiality
Determined
SKILLS
Expert
Expert
Expert
Expert
Expert
English
LANGUAGES
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