Data Analyst Power Bi

NAWAL KAWARE

Tukai Darshan, Near SP Infocity, Bhekrainagar, Hadapsar, Pune – 412308

Phone: 814-***-**** Email: *************@*****.***

Career Objective

Enthusiastic and detail-oriented Data Analyst with a strong background in customer service and process optimization. Recently completed a comprehensive Data Analytics course and gained hands-on experience with tools like Python, Excel, SQL, Power BI, and Tableau. Passionate about transforming data into actionable insights to support strategic decision-making. Actively seeking opportunities to contribute data-driven solutions and grow within a dynamic analytics team.

Data Analytics Skills

• Data Cleaning & Preparation

• Data Visualization: Power BI, Tableau, Matplotlib, Seaborn

• Programming: Python (Pandas, NumPy), R (Basics)

• Database Querying: SQL (Joins, Subqueries, CTEs, Aggregation)

• Excel: Pivot Tables, VLOOKUP, Data Validation, Charts

• Statistical Analysis: Correlation, Regression, Hypothesis Testing

• Business Intelligence Reporting

• Problem Solving & Analytical Thinking

Data Analytics Certification

Data Analyst Certification Course

Institute: Hyper Tech

Completed: 2024

Key Learning Areas:

• Data Wrangling and Exploration using Python

• Business Intelligence Dashboards (Power BI & Tableau)

• SQL for Data Analysis – Queries, Joins, Aggregations

• Excel Automation with Formulas and Macros

• Real-life Case Studies: Sales, Customer Churn, Marketing Analytics

• Capstone Project: “Customer Retention Dashboard using Power BI”

Professional Experience

Process Associate – IGT Solutions Pvt. Ltd. (March 2023 – July 2024)

• Supported daily customer operations, gathering data on customer issues and feedback.

• Maintained logs and reports, helping identify recurring issues and trends.

• Collaborated with cross-functional teams to streamline customer query resolution.

• Provided data-driven input for team performance dashboards.

Customer Service Representative – Amphenol Interconnect Pvt. Ltd. (Feb 2019 – Feb 2021)

• Delivered exceptional service through email, chat, and phone, ensuring 98% satisfaction.

• Documented customer feedback to support root cause analysis.

• Developed basic Excel-based reports to monitor product issues and resolutions.

Education

Bachelor of Arts – YCMOU, 2024

Diploma in Mechanical Engineering – Pune University, 2018

SSC – Amravati University, 2015

Languages

• English

• Hindi

• Marathi

Technical Tools

• Python – Intermediate

• SQL – Intermediate

• Power BI – Intermediate

• Excel – Advanced

• Tableau – Beginner-Intermediate

• Google Sheets – Advanced

• Jupyter Notebook – Familiar

• VS Code / IDEs – Familiar

Declaration

I hereby declare that the above information is true and correct to the best of my knowledge.

-NAWAL

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