Customer Service Administrative Support

Crella Washington

** ********* ***** • Columbus, GA 31903

706-***-**** • ********************@*****.***

Professional Summary

Highly organized and client-focused professional with a strong foundation in customer service, virtual communication, and administrative support. Proven ability to manage high call volumes, handle sensitive information with discretion, and provide exceptional service in remote and office-based environments. Seeking to bring a respectful, adaptable, and service-driven mindset to my future position.

Core Skills

●• Experienced Verbal & Written Communicator

●• Active Listener & Clear Instruction Follower

●• Ethical Decision-Making & Confidentiality

●• Empathetic, Caring, & Respectful Approach

●• Adaptable to Change & Continuous Improvement

●• Multitasking While Supporting Clients Directly

●• Resourceful & Quick to Learn New Tools/Processes

●• Calendar Scheduling & CRM Use

●• Microsoft Office, Zoom, Google Meet, MS Teams

●• HIPAA-Compliant Information Handling

Experience

Medical Insurance Representative

Horizon Blue Cross Blue Shield – Remote/Office-Based

Dec 2024 – Present

●• Answer high-volume calls from members and providers with professionalism and empathy.

●• Provide accurate claims and policy information while upholding HIPAA confidentiality.

●• Navigate multiple databases to process and update records efficiently.

●• Demonstrate sound decision-making and adaptability in a fast-paced setting.

Retail Sales Associate / Customer Service

Black Friday Deals – Columbus, GA

Nov 2020 – Present

●• Delivered face-to-face customer service and handled sales transactions smoothly.

●• Read and followed instructions for promotions, inventory, and customer requests.

●• Collaborated with coworkers and adapted to changing store priorities.

Quality Assurance Technician

AlaTrade Foods – Phenix City, AL

Dec 2013 – Jun 2020

●• Conducted inspections, audits, and documentation in compliance with quality standards.

●• Maintained a respectful, team-oriented approach while supporting cross-functional goals.

Education

Ultimate Medical Academy

Associate of Science – Health Sciences: Medical Administrative Assistant

Expected Graduation: 2024

• HIPAA Essentials for Healthcare Professionals – Certificate

Certifications

●• HIPAA Certified

●• Microsoft Office Suite (Word, Excel)

●• Zoom, Google Meet, MS Teams

References

Available upon request.

Contact this candidate