Customer Service Representative
Resume:
Shaterrika Shantrell White - Resume
Shaterrika Shantrell White
Jacksonville, FL
***********@*****.***
---
Objective
To secure a remote position where I can leverage my 8+ years of customer service experience, strong communication skills, and ability to multitask in a fast-paced environment.
---
Professional Experience
Customer Service Representative
Walmart - Jacksonville, FL
December 2018 - August 2020
- Greeted customers with a friendly and professional demeanor
- Assisted customers with concerns, complaints, and product inquiries
- Resolved issues efficiently to ensure customer satisfaction
- Maintained a clean and welcoming environment
- Stayed informed on store products and promotions Call Center Support Specialist
Shaterrika Shantrell White - Resume
Connect Call Solutions - Remote
September 2016 - November 2018
- Handled high-volume inbound and outbound calls
- Provided troubleshooting assistance for customer accounts and billing
- Updated customer records and logged call interactions
- Delivered excellent service while meeting call resolution targets Retail Associate / Customer Service
Family Dollar - Jacksonville, FL
June 2014 - August 2016
- Assisted customers with product selection and inquiries
- Handled cash register operations and returns
- Maintained store cleanliness and product displays
- Promoted weekly specials and store promotions
Receptionist / Office Assistant
Grace Medical Center - Jacksonville, FL
March 2012 - May 2014
- Answered phones, greeted patients, and scheduled appointments
- Handled sensitive patient records with confidentiality
- Provided front desk support and office coordination
- Supported administrative team with filing and data entry
---
Shaterrika Shantrell White - Resume
Skills
- Friendly and clear communication
- Strong multitasking abilities
- Fast and accurate typing
- Remaining calm under pressure
- Attention to detail
---
Education
High School Diploma
---
Availability
- Ready to start immediately
- Open to full-time remote roles
---
References available upon request
Contact this candidate