Program Manager Project Management

Robert Nowak

TS SCI Active Clearance

Odenton, **113, MD, 240-***-****, *.********@*****.***

SUMMARY Dynamic program Manager with over 20 years of experience in technical program management and cybersecurity operations. Proven track record in enhancing data security and compliance, implementing effective security protocols, and leading diverse teams. Expertise in working within government frameworks and utilizing tools like eMASS and ACAS for vulnerability management. Recognized for improving project efficiency and achieving significant data protection milestones. Ready to leverage extensive background to drive cybersecurity initiatives and safeguard sensitive information.

WORK EXPERIENCE

07/2024 – Present Program Manager, Scientific Research Corporation FT. Meade Supported project management by assessing, developing, and

implementing programs and controls to preserve the integrity and security of sensitive data across various network systems.

Facilitated hardware integration, testing, provisioning, IT services, training, and contract management to streamline operations.

Showcased experience in project planning, stakeholder engagement, budget oversight, team leadership, adherence to government regulations, and the proficient use of project management tools, emphasizing past quantifiable achievements.

Established a strong track record in developing and adhering to project budgets, identifying potential cost risks, and implementing corrective actions when necessary.

Leveraged expertise in gathering, analyzing, and documenting project requirements to ensure successful alignment with business objectives.

Demonstrated capability to identify, assess, and mitigate project risks

through proactive planning and contingency measures.

11/2020 – 05/2024 Technical Program Manager / ISSO, Kx Solutions / HII FT. Meade

Provided project management support by assessing, developing, and implementing programs and controls to safeguard sensitive data stored and processed by various network systems.

Assisted in preventing data breaches and unauthorized access to information systems by generating weekly and monthly reports on customer support issues and developing metrics for evaluating technical support response times.

Ensured the availability and integrity of network systems and data through preventative maintenance, upgrades, and assistance in preparing departmental budgets and business plans.

Crafted and implemented Standard Operating Procedures (SOPs), processes, and workflows to enhance baseline project support.

Executed company policies, technical procedures, and standards for maintaining the integrity and security of data, reports, and access, employing eMASS for workflow management and DIACAP report generation.

Utilized ACAS for vulnerability management and scanning to assess DISA enterprise networks and ensure compliance with Department of Defense standards, identifying known system vulnerabilities.

Conducted assessments and authorizations (A&A) for operational information systems and networks within the Department of the Army and Air Force adhering to DISA policies.

Led a team performing manual testing, documenting issues using Jira to facilitate the training of junior engineers on software assurance and quality control processes.

Trained, mentored, and managed counter-threat analysts while collaborating with forensic investigators in incident response operations.

11/2019 – 11/2020 Senior Program Manager of Cybersecurity of Government

(SOC), Hill Associates

Tysons Corner

Provided on-site project management assistance and support in the development and implementation of the Department of Commerce-wide Controlled Unclassified Information (CUI) program, including policy, procedures, and training tools to protect sensitive information.

Co-managed the Department of Treasury's Government Security Operations Center (SOC) alongside the Government Director.

Led and participated in cybersecurity training and incident response

tabletop exercises, guiding over 40 SOC Analysts in their development and performance.

Delivered technical support services that included general project oversight and coordination under the Statement of Work (SOW), maintaining professional client relationships.

Developed detailed project schedules and milestones, communicating task statuses and changes promptly to produce monthly status reports on task completion and deliverables.

Maintained accountability for tracking and reporting metric data, preparing monthly Plans of Actions and Milestones with detailed task identifiers and comments on project status.

10/2018 – 11/2019 Program Manager II, Ardent Eagle Solutions Washington

Provided on-site project management and support for the Department of Commerce's CUI program, developing policy, procedures, training materials, and implementation plans to secure sensitive information.

Led a team of fifteen in direct support of the Senior Advisor, National Programs, and CUI Program Manager at the Office of the Chief Information Officer (OCIO), implementing departmental strategies aligned with Executive Order 13556 and NARA guidelines.

Performed technical support services including creating policies, guidance, processes, and training materials for the CUI Program, maintaining a comprehensive Program Implementation Plan.

Conducted periodic inspections and reviews of security controls, managing corrective action plans, and producing correspondence and presentations to facilitate meetings and project progress.

01/2018 – 10/2018 Project Manager – Cyber Security, Quasar Ballston Delivered project management support for the execution of cybersecurity

measures across U.S. Department of Homeland Security programs, coordinating with various technical teams to meet compliance and schedule metrics.

Managed multiple complex IT and telecommunications projects, utilizing PMBOK methodologies to initiate, plan, and execute approved paths successfully to meet project milestones.

Maintained an extensive working knowledge of cybersecurity principles, conducting internal control reviews and analyzing administrative procedures for improvement.

Compiled and analyzed data from multiple sources, translating findings into clear presentations for all management levels while ensuring timely and efficient communication of program status.

02/2017 – 01/2018 Project Manager, Shadow Objects Washington Provided analytical project management support to the Assistant Secretary

of the Navy, leading, developing, and delivering IT systems and services pertaining to data management and information assurance.

Supervised project personnel, organized responsibilities, and ensured

successful task completions, all while maintaining customer engagement to adhere to contractual obligations.

Executed project tasks related to data processing and cybersecurity protocols, developing IT solutions to improve data handling and security measures.

01/2015 – 02/2017 IT Manager, Whitney, Bradley and Brown Washington Provided project management and telecommunications support to the

Chief of Naval Operations N96 Staff in the Pentagon, managing project performance and ensuring adherence to schedules and quality standards.

Processed NMCI requests for the N96 staff using handling tools, ensuring

responsive support based on government assigned priorities.

Coordinated with NMCI Help Desk and cyber security teams to streamline ticket resolutions, prevent service disruptions on critical infrastructure, and manage access requests for SIPRnet.

Conducted market research to ensure that procurement processes met client requirements and adhered to best value solutions.

07/2013 – 01/2015 Help Desk Manager, American Red Cross (ARC) Washington D.C

Served as Team Lead in the ARC Federal Worldwide Virtual Telecommunications Division, providing priority support for Very Important Persons (VIPs).

Oversaw data collection across virtual communication systems, facilitating thorough analysis and actionable insights for leadership.

Managed communication between ARC and Verizon/Broadsoft engineers

to ensure successful implementation and resolution of customer support issues.

06/2012 – 06/2013 IT Project Manager, AMSAQ FT. Meade Acted as an IT Project Manager for the Mobility IT and

Telecommunications Services project with the Defense Information Systems Agency (DISA), providing comprehensive contractor support.

Managed the performance aspects of projects while ensuring compliance with established policies and workflows, developing SOPs to enhance operational efficiency.

Oversaw a team of 30-40 help-desk technicians and IT engineers, ensuring timely support for 1,200 users while using eMASS to manage workflows.

12/2011 – 06/2012 Information Systems Manager, DELTA Resources Washington D.C Managed NMCI Help Desk and Telecommunications operations at the

Washington Navy Yard, leading a seven-member team in support of 800 users.

Liaised with clients and vendors to identify and implement effective process changes, improving issue resolution and equipment recommendations.

Conducted application testing and operational monitoring to ensure high availability and performance of systems, supporting DoD directives for IT environment management.

01/2011 – 12/2011 Cisco Unified Computing System (UCS) Project Lead, CACI Pax. River Assisted in logistics operations by analyzing data to optimize support

requirements, enhancing communication between teams and officials.

Coordinated logistics for efficient support across all distribution channels, effectively resolving issues to meet organizational standards.

Managed obsolescence issues throughout the supply chain while spearheading performance improvement initiatives.

10/2005 – 12/2011 Northeast Regional Project Manager, PSI Pax / UCS Technologies Pax. River Managed IT and Telecommunications support services for the NMCI

Program across multiple sites in the Northeast Region, ensuring timely project performance.

Oversaw all aspects of project activity, directing personnel to maintain efficient operations and meet established deadlines.

Scheduled technician workloads based on support request priority and conducted quality assurance reviews of reports to ensure service delivery excellence.

02/2003 – 09/2005 Senior Juvenile Detention Officer, Florida Department of

Corrections

Jacksonville

Demonstrated leadership and served as a positive role model, promoting an environment of dignity and respect among staff and youth.

Ensured compliance with agency policies for maintaining a secure facility,

addressing incidents to uphold zero tolerance for escapes and employee misconduct.

Evaluated information through the Juvenile Justice Information System for enhanced decision making.

01/2001 – 01/2003 Information Systems Analyst, Precise Systems Andrew Air Force Base Supported the integration of the NMCI Program, managing the logistics of

new workstations and PDAs while ensuring efficient inventory management.

Configured workstations with necessary hardware/software and maintained frequent communication with clients, earning recognition for exemplary support on the NMCI project.

12/1995 – 01/1999 NCO, U.S. Marine Corps Various Duty Stations/Locations Served as a Non-Commissioned Officer in Charge of Shipping and

Receiving operations, responsible for logistical support across USMC missions.

Coordinated background checks and security clearances, identifying and

managing requirements for funding and communication services.

Conducted investigations compliance with Military, Federal, and State security laws, ensuring safety and proper logistics management.

EDUCATION

1996 – 2000 San Diego State University

Bachelor of Business Science, Computer Science San Diego

CERTIFICATIONS

PMP

SAfe

CISSP

CISM

SEC+

ITILv4

LEAN SIGMA SIX GREEN BELT

SKILLS Project Management Financial Budget Tracking Risk Management Stakeholder Management

eMASS ACAS

HBSS STIG Viewer

Jira DIACAP

NMCI HP Service Management tool

Remedy Ticket System Cisco Unified Computing System (UCS)

IT Security Telecommunications

Cybersecurity Information Assurance

Data Analytics Requirements Analysis

Contract Management Hardware Integration

Vulnerability Management Vulnerability Scanning

SOP Leading Teams

Planning Executing

Aligning Projects Client Service Delivery

Problem-Solving Communication Skills

Team Leadership Team Management

Analytical Skills Coordination

Negotiation Customer Service

Time Management Interpersonal Skills

Management Flexibility

NIST SP 800-53 RMF

Zero Trust Threat Intelligence

Leadership Splunk

Tenable Nessus

CISSP CISM

CEH FISMA

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