Customer Service Representative
Resume:
Alexiana Underwood
Anderson, IN *****
**********@*****.***
Professional Summary
Accomplished Dispatcher and Customer Service Representative with 2 years of experience in logistics, shipment coordination, and compliance.
Able to assist customers effectively while maintaining accurate records and ensuring adherence to safety protocols. Certified in Forklift Operation, Hazmat Handling, and DOT Testing. Strong organizational and problem-solving skills, with a commitment to delivering excellent customer service and driving operational efficiency in fast-paced environments. Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Carter Express Incorporated-Anderson, IN
September 2023 to Present
• Communicate with and assist drivers and customers
• Ensure timely coordination for routes
• Monitor and track shipments
• Maintain logs and dispatch records for auditing
• Ensure regulation compliance and safety protocols Inventory Control Specialist
Carter Express Incorporated-Anderson, IN
November 2022 to September 2023
• Keep track of inventory counts
• Stock and supply shelves
• Unload products from deliveries
• Label and update shelves and products
• Respond to customer inquiries
• Monitor and audit price discrepancies
Safety Associate / Auditor
Carter Express Incorporated-Anderson, IN
September 2021 to November 2022
• Assist employees/customers or direct them to appropriate staff
• Audit and alphabetize DQ files
• Scan and upload paperwork to database
• Collect specimen for DOT regulations
Education
High school diploma
Indiana Connections Academy-Remote
March 2020 to May 2023
High School Education
Anderson High School-Anderson, IN
September 2019 to March 2020
Skills
• Phone etiquette
• Customer service
• Organizational skills
• Analysis skills
• Dispatching
• Logistics
• Data entry
Certifications and Licenses
Forklift Certification
Workplace Hazardous Materials Information System Certification Driver's License
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