E-commerce Specialist, Account Handler for Tiktok, Shopee and Lazada
Resume:
SUMMARY
Universidad De Manila
Bachelor of Communication Arts (Undergraduate)
**** – 2024
Manila Cathedral School
Senior High School
Graduated: 2022
Account Handler, TIKTOK SHOP 2023-2024
Actively managed daily customer messages and comments across TikTok Shop, delivering fast, helpful responses that boosted engagement and trust. Created and updated product listings with SEO-friendly descriptions and eye-catching thumbnails, helping increase visibility and daily sales.
Processed and tracked orders efficiently, ensuring timely shipping and minimizing return or cancellation rates
Resolved customer issues such as missing items, delivery delays, and refund requests while maintaining a calm, solution-focused approach.
Analyzed weekly sales trends and customer behavior to refine listings and promotional strategies. Salesperson, SM DEPARTMENT 2022
Assisted customers with product recommendations tailored to their needs and preferences. Demonstrated in-depth product knowledge to drive sales and upselling opportunities. Helped maintain organized, well-stocked displays and contributed to overall store presentation. Collaborated with team members to meet daily sales goals and ensure a positive shopping experience.
Adaptable and results-oriented professional with hands-on experience in customer service, e- commerce, and digital sales. Skilled in managing TikTok Shop accounts, creating and optimizing product listings, and providing high-quality customer support. Known for being a fast learner with a strong eye for detail, I consistently contribute to business growth by combining creativity, efficiency, and problem-solving skills.
ANGELICA OLAGUERA
1001 Yuseco St Tondo Manila
******************@*****.***
TECHNICAL SKILLS & TOOLS
PROFESSIONAL EXPERIENCE
EDUCATION
Customer Service & Sales
E-commerce Account
Management
Product Listing Optimization
Social Media Platform Familiarity
Canva (for visual content and
marketing materials)
Fast Learner & Adaptable
Google Workspace (Docs,
Sheets, Drive)
Strong Attention to Detail
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