Technical Support It Technician

Anthony Lavender

Tuscaloosa, AL

Phone: 205-***-****

Email: ************@*****.***

Objective

Dedicated and knowledgeable IT professional with over 8 years of hands-on experience in technical support, network administration, hardware/software installation, and client service across healthcare and enterprise environments. Proven ability to troubleshoot complex issues, manage IT infrastructure, and support end-users both onsite and remotely. Seeking a new opportunity to contribute technical expertise, adaptability, and problem-solving skills to a forward-thinking IT team.

Employment History

09/2022 - 06/2025

Project Technician

Logista Solutions, Bessemer, AL

Conducting detailed site surveys to assess technical needs and ensure readiness for installations or upgrades.

Performing hardware installations, production deliveries, and the removal and deinstallation of equipment in various client environments.

Executing onsite upgrades, equipment configurations, and testing of client systems to ensure full functionality and compliance with service standards.

Maintaining accurate and up-to-date documentation on project progress, service calls, and hardware inventory.

11/2021 - 09/2022

PC Network Technician

UAB Medical West Hospital, Bessemer, AL

Installed, configured, and troubleshot workstations, software applications, and network-connected devices in clinical and administrative settings.

Provided end-user support through IS ticketing systems, email, and phone, resolving issues efficiently and maintaining a high level of customer service.

Diagnosed and resolved hardware issues, including printers, desktop computers, and other peripheral devices.

Maintained accurate records and was responsible for the physical inventory tracking of all IT equipment and assets .

04/2017 - 04/2021

Traveling IT Technician (IT Technician and later promoted to Traveling IT Technician)

Restore Therapy, Birmingham, AL

Provided onsite diagnosis, repair, and installation of hardware and IT systems across multiple facilities.

Configured, deployed, and supported desktops and enterprise software, including operating systems, productivity tools, and business applications.

Assisted with server maintenance, data center equipment, and security tools to ensure reliable performance.

Utilized the Spiceworks Ticketing System to manage and prioritize IT requests and support tasks.

Conducted Samsung Data Migration imaging for system upgrades and replacements.

Education History

Technology in Computer Networking Systems

Associate's Degree

ITT Technical Institute, AL

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