General Manager A Team

Rena Zhang (张蓉莉)

858-***-**** **********@*******.***

Professional Experience

Shanghai Vesta Biological Technology Co., Ltd. — CEO

Aug 2014 – Mar 2025

Managed healthcare-related operations, including HIV nucleic acid detection training and online support.

Responded to client inquiries via phone, email, and online platforms, providing accurate information and solutions.

Applied product knowledge to guide clients in using healthcare testing services.

Researched and resolved customer issues, ensuring timely follow-up and satisfaction.

Led a team to maintain high service quality, meeting compliance and accuracy standards.

Shanghai Junroad Trading Co., Ltd. — CEO

Aug 2009 – Jul 2014

Managed international client accounts, answering inquiries and resolving trade-related issues in English and Mandarin.

Ensured accurate documentation and compliance with export requirements.

Built long-term customer relationships through consistent and reliable communication.

Shanghai Hotsales Network Technology Co., Ltd. — Customer Director / General Manager (Chengdu Branch) / Training Manager / Channel Manager

Apr 2002 – Aug 2009

Handled high volumes of incoming customer communications, delivering fast and accurate responses.

Conducted research to provide precise solutions to client needs.

Trained sales and support staff on effective communication, product knowledge, and issue resolution techniques.

Led a national sales champion team for three consecutive years by focusing on customer satisfaction and problem-solving.

Shanghai Yongqing Middle School — English Teacher

Sept 2001 – Mar 2002

Taught English to students, focusing on clear communication and comprehension skills.

Collaborated with teaching teams to improve learning outcomes.

Education

MBA, Business School Netherlands — 2013 – 2015

B.A. in English Teaching, Shanghai Normal University — 1997 – 2001

Certifications

TEM-8 (Test for English Majors – Band 8)

Export Salesperson Qualification Certificate

Accounting Qualification Certificate

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

Remote Communication Tools (Zoom, Teams, Skype)

CRM and Online Customer Support Platforms

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