Project Manager Power Bi

TAUNYA PAYNE-SMITH

Decatur, Georgia 404-***-**** ************@*****.*** www.linkedin.com/in/taunyapsmith

Professional Summary

Performance-focused Project Manager and Forecast Analyst with over 15 years of experience leading large-scale IT modernization, systems integration, and business process improvement initiatives in high-profile federal environments. Proven ability to manage multimillion-dollar programs, forecast workforce needs, and deliver projects on time and within budget. Skilled in cross-functional leadership, strategic planning, stakeholder engagement, and performance analytics. Strong background in supporting the Internal Revenue Service (IRS) across various mission-critical programs.

Core Competencies

• Project Lifecycle Management (Agile/Waterfall/OneSDLC)

• Schedule & Budget Management

• Risk & Compliance (Security, 508, Privacy)

• Process Improvement & Operational Efficiency

• Stakeholder Engagement & Communication Strategy

• Forecasting & Resource Planning (Multi-site/Contact Centers)

• Workforce Planning & Team Development

• MS Project, MS Teams, MS Excel, SharePoint, Power BI, ProSight, ServiceNow, WFM Tools

Education & Certifications

Bachelor of Arts – Hampton University, Hampton, VA

Certificate: Emerging Leaders Fundamentals Program – Lockheed Martin IS&GS

Clearance: IRS Minimal Background Investigation (MBI)

PMP Certification Candidate – Expected 2025

Professional Experience

Project Manager / IT Specialist (Network Services) Internal Revenue Service Atlanta, GA Mar 2024 – Present

• Advance multi-year IT modernization initiatives, ensuring alignment with IRS Filing Season Readiness and strategic transformation objectives.

• Reviewed and finalized Network Modernization spend plan submissions, maintaining 100% compliance with financial controls.

• Manage Integrated Master Schedules (IMS), develop work breakdown structures, and track project milestones using Power BI dashboards.

• Deliver reports and strategic data updates to IRS Directorates and Congressional Budget Office reporting.

• Coordinate cross-functional teams for initiatives including Network Modernization and IRS Return-to-Work strategy.

Senior Project Manager Leidos – IRS PRPS III Contract Sep 2023 – Mar 2024

• Directed development of system software, infrastructure, and staffing strategies for the SCRIPS Modernization Project.

• Oversaw project roadmaps, staffing plans, and compliance requirements including 508, security, and privacy.

• Led stakeholder communications, risk assessments, and developed detailed RTVMs, project charters, and operational reports.

• Aligned Leidos technical delivery with IRS modernization goals and user experience objectives.

Project Manager / Business Process Analysis Manager Leidos – IRS Network Management Control Center (NMCC) May 2019 – Sep 2023

• Managed complex NMCC initiatives including UNS Cloud Security Boundary and Wireless Network Engineering projects.

• Executed lifecycle management from charter through closure; drove artifact configuration and governance compliance efforts.

• Developed and tracked KPIs, risk matrices, and continuous monitoring plans via ProSight and MS Project.

• Created transparent environments and kept team engaged to mitigate project slippage.

Supervisor / Business Process Analysis Manager Leidos (formerly Lockheed Martin) – IRS Joint Operations Center (JOC) Nov 2013 – May 2019

• Led multi-disciplinary teams to deliver scheduling, staffing, and forecasting systems across IRS contact centers.

• Implemented WFM configurations, built predictive call volume models, and supported enterprise workforce planning.

• Managed contract execution with full accountability for scope, budget, and stakeholder engagement.

• Partnered with federal stakeholders to improve business processes and compliance readiness.

Business Process Analyst (Senior) Lockheed Martin – IRS Joint Operations Center (JOC) Feb 2008 – Nov 2013

• Designed and deployed enterprise-wide WFM solutions using Aspect tools, improving forecast accuracy and call center efficiency.

• Conducted root cause analysis, risk assessments, and supported decision-making through advanced data modeling.

• Delivered cross-functional communications and guided project rollouts that supported IRS initiatives.

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