Service Delivery Data Analytics

Fakhr Ul-Islam

**** ******** ******* **., ********, GA 30068 Ph: 318-***-**** ************@*****.***

Senior Product Marketing, AI/ML and Data Analytics Leader

Areas of Expertise

● Advanced Data Analytics ● Product Management ● M2M / IoT / Connected Devices

● Big Data ● Mobile App. development ● Program / Project Management

● AI / ML / Generative AI ● Product Marketing ● Team Management / IT Offshoring

● Regulatory KPIs ● Contract Negotiations ● Product Marketing Campaigns

Industry Leadership Experience

FSGLOBAL LLC, Atlanta, GA (Consulting] Jan. 2025 – To date

Product Owner – AI / ML / AWS & Azure Cloud / Generative AI / Connected Systems

Providing Technical Consulting to major US clients on:

AI and Machine Learning Gen AI and Large Language Models (LLMs)

Smart Manufacturing and Computer Vision IoT / Connected Devices

Product and Program Management Advanced Data Analytics

Software Development and Support Digital Transformation

Mitsubishi Electric, Atlanta, GA (Manufacturing] Jan. 2023 – Dec. 2024

Senior Manager Global Products – Smart HVAC / Comfort App / Data Analytics / SaaS

Developed, launched and supported the Smart HVAC, Connected Thermostats and Comfort App family of Products.

Increased the number of comfort users from 50,000 to 100K within a year.

Integrating the Commercial HVAC systems and with Amazon, Google, and Apple platforms as plug-n-play.

$1 Million organic SaaS revenue growth with Recurring Monthly Revenue.

Comcast, Atlanta, GA (Entertainment] Dec. 2021 – Jan. 2023

Senior Product Manager – Xfinity Line of Products / Connected Living / Smart Home Manager

Managing Product Life Cycle for Comcast’s Xfinity Home App and Connected Living platform, providing unique consumer experience across platform integration, AI/ML adoption, and data analytics, managing $50 million portfolio.

Coaching and managing cross functional teams, supporting Xfinity App, Xfinity Virtual Assistant, Roku, XClass TV, X1, XFi, Fire TV and Flex integrations, and digital transformation.

Technologies Used: JIRA, JIRA align, AWS-S3, Kinesis, Python, Docker Containers, Swift, Java

Citi Financials, Atlanta, GA (Fintech) Jul. 2019 – Dec. 2021

Product Manager – Digital Transformation / Online & Mobile Banking/ Software Development

Managed product portfolio for Data & Platform Simplification and Real-time user journey transformation providing enhanced data governance, data lineage, data enrichment for Citi Online and Mobile Banking applications.

Headed 3 product teams with a total of 25 resources including product managers, architects, business analysts, engineering & technical leads, software/big data engineers and QA staff.

Technologies Used: Clarizen/Planview Adaptive Work, MS-Azure, Confluent Kafka, Java Sprint Boot, Angular

Honeywell Inc., Atlanta, GA (Consumer Electronics) July. 2017 – Jun. 2019

Product Marketing manager – Connected Homes / Software Development / IoT / Data Analytics

Increased IoT SaaS / PaaS products portfolio for the Global Honeywell Smart Homes businesses across the Security, Comfort, and Home Healthcare verticals from $150 Million to $300 Million.

Managed three multi-national Connected Homes Product teams (Firmware, Data Analytics and Mobile App), with 10 direct reports distributed across 3 sites.

Technologies Used: JIRA, JIRA align, Confluence, MS-Azure, Kafka, C/C++, Kubernetes, Java, Swift

Coca-Cola Bottlers Group., Atlanta, GA (Consumer Products) Dec. 2016 – Apr. 2017

Technical Product Manager – Smart Coolers / IoT/Data Analytics

Help sale the Smart Cooler IoT System for Coca-Cola bottlers at bottlers sites in USA and Canada and in Vietnam.

Kimberly-Clark Professional, Atlanta, GA (Consumer Products) Mar. 2016 – Dec. 2016

Technical Product Manager - IoT / Connected Buildings / Data Analytics

Lead a team of 10 resources in designing and implementing the $9 Million IoT Smart Building/Intelligent Restroom system on IBM Bluemix platform in collaboration with IBM and Cognizant. The solution utilizes ZigBee device connectivity protocol with Ruby on Rails dashboard integrated with MS-Azure Cloud.

Selected Honors and Awards

● Six Sigma Team Award ● Software Engineering Process Award ● Consultant Excellence Award

Technical Domain

Big Data and DevOps: AWS, MS-Azure, Hadoop, Kafka, Spark, Jenkins CI-CD, REST APIs, JSON, IBM Bluemix

Data Analytics: Power BI, Tableau, Snowflake, Matillion, Spark, Cognos

Languages/Tools: React JS, Python, Scala, C#, C/C++, JavaScript, Java2E, ABAP, SQL, HTML 5/CSS

Project Management: JIRA, JIRA Align, Clarizen/Planview Adaptive Work, MS-Project, Clarity, Caliber, Confluence

PM Methodologies: Agile / SCRUM, SAFe 4.5, Waterfall, SDLC, Six Sigma

Databases: MongoDB, Cassandra, Oracle 11G, SAP S/4HANA, MySQL

Telecom: VLANs, Dynamic VPN, MPLS-IP, Spirent Ixia, SDN/NFV, Telephony, Video OTT, SD WAN

Academics and Certifications

B.E., Computer Engineering: N.E.D. University of Karachi, Pakistan

Certified PowerBuilder developer associate

Certified in Medical Billing and HIPAA compliance

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