Data Collection Incoming Calls
Resume:
Ruby Thomas
PO Box ***** Houston, TX. *****
*******@*****.***
Authorize IRS Tax Professional (PTIN) and e-File (EFIN) Provider
Up To date Work Experience:
**/**/**- **/**/23 Liberty Tax Service
- Prepared tax for personal and self-employed, assisted clients with FQA (frequently questioned answers), problems, and did walkthrough in setting up accounts with clients, and uploading document.
ShiftSmart: 04/14/2020-12/022
-Survey Calling for Natural Research companies, and data collection firms, opinion poll about politics, government and public issues, set appointments if clients desired to attend meeting and, monitored incoming calls, supplied with information, answered client applications.
-Dynata Political Survey, Banzai & SBA 04/14/2020-Present
-Survey Calling for Natural Research companies, and data collection firms, opinion poll about politics and government and public issue registered voters. 07/19/20- Present
-Banzai: explain zoom event to client to see if they were interested in attending, and set appointments if clients desired to attend.
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-SBA: CSR monitored incoming calls, supplied with information, answered client questions, assist with application, transferred calls to right departments, 5/21-Present
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-Relevant Skills
-Phone, Text, E-mail and Internet Communication
Problem solving, handling conflict, teaching, orientating and instructing coworkers, and patience.
Privacy- Electronic charting, transcribing orders, adding diagnose, medication, and treatments to be patience charts.
-Work Experience
-LVN, Medical Resort, Pasadena, TX. 05/3/17-2019
-LVN Briarwood Continuing Care Center, Belfort St Houston, TX, 06/ 2016- 1-17
-LVN, Regent Care Center, League City, TX, 06/14-0416
- Insurance Agent, American Life Inc, Houston, TX, 12/2013-04/14
-Licensed Vocational Nurse, Houston Community College, Houston, TX, Licensed by the State of Texas.
-Bachelor Degree of Theology, School Of The Bible (Calvary Theological Seminary), Houston, TX, 06/1997-06/1998
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