It Support Level 1
Resume:
Centre for Communication and Social Impact.
**B, House 2, P.O.W. Mafemi Crescent, Utako
(Behind Chida Hotels),
Abuja.
Nigeria.
25th June, 2021.
Dear Sir/Ma,
Application for IT Assistant at Centre for Communication and Social Impact.
I IROZUE EMMANUEL UGOCHUKWU a Bachelor of Technology Degree holder graduated of the Federal University of Technology Owerri (FUTO) studied Information Management Technology (IMT) and holds a 2nd Class Upper Honour alongside other international ICT Certifications. I have represented Nigeria Internationally at ITU-BYND 2015 at Costa Rica U.S.A September 2013 Theme: Global Youth Summit on COP Child Online Protection Cyber Security and ITU Telecom World Bangkok-Thailand November 2013 and also completed My National Youth Service Corp (NYSC) 2012/2013. I am residing at Asaba-Nigeria, a strong intellectual background as well as good communication command in spoken and written English Language.
I apply for IT Assistant Position as I possess right intellectual, physical and mental competence more so owing to my vast expertise as a IT/Telecoms Engineer Level 1, 2 and 3 (L1/L2/L3), ICT Technologist, ICT administrative duties, ICT store auditing and inventory experience and Competent in ICT-Information Communication Technology, ICT Staff Training proficiency, Data Security and Protection skills ranging from various Vendor proprietor platforms, Telecoms Network Infrastructure, Microsoft Servers installation/configuration/backup and recovery - Linux OS, – Windows OS (vista/7/8/10) respectively. In Confidence I state emphatically that I possess the right combination of mental and physical capacity, ICT training skills and intellect, Knowledge impacting skills as well as integrity edge great interpersonal relationship skills, the desire to contribute positively and communicate clearly with existing Staff more so leveraging on my wealth of experience from various structured Organizations have served. I would be grateful if my application is accepted and I pledge QOS (Quality-Of-Service/productivity, Integrity and value added service as an IT Assistant. Yours Sincerely,
IROZUE EMMANUEL UGOCHUKWU.
*******@*******.***.
APPLICATION PPLI TI FOR F FOR R IT IT IT ADMINISTRATOR I ISTR T R POSITION P SITI AT AT AT T LILY LILY HOSPITALS APPLICATION FOR IT ADMINISTRATOR POSITION AT LILY
HOSPITALS LIMITED.
Administrator
IROZUE EMMANUEL UGOCHUKWU
Address: No.24 Izuka-Ozor Okolo street Off Summit Road, Asaba Delta-State. Email: *******@*******.***. Tel: 081********.
PERSONAL DATA
State/L.G.A of Origin: Delta State / Ndokwa-East.
Nationality: Nigeria.
Sex: Male.
Age: 17/03/1988.
Marital status: Married.
IT ASSISTANT / INFORMATION COMMUICATION TECHNOLOGIST: I am a results-driven IT/Telecoms Level 1, 2 and Level 3 (L1/L2/L3), OTN Optical Transmission Network Opertions Backbone Network/Telecommunication professional with extensive experience and support of OSN’s Information Systems. In-depth expertise in the OTN implementation, troubleshooting and network systems, Telecoms infrastructure. Proven ability to Manage, lead, supervise and motivate project teams to ensure success. Track records for diagnosing complex problems OTN(Optical Switching Node)-Networking, PC/Routers/Switches Hardware Maintenance and Power/UPS system) and consistently delivering effective solutions. Owing to my wealth of skill both Network infrastructure and Technical skills as well as an IT-Professional with extensive field research and hands-on technical experience, with a desire to impact, learn, excel, to integrate with the existing Staff and society at large as a team, communicating clearly and effectively, to achieve self-objective and the corporate target and make significant contribution to your Organization. TECHNICAL EXPERTISE:
Administrative Software: Microsoft Office Suite 2003/2007/2010, Exchange 2003, MailOutlook, Microsoft Server 200*-****-**** Administration. Systems: Understanding of Telecoms Backbone Network Fiber-Optic Networking
(OSN1500/3500/7500/8800/9800 Series DWDM-SDH Links), 2G/3G ITU-T standards, Linux OS, Windows-XP-7-8-10, Microsoft Windows Server 200*-****-**** Domain Network Architecture Administrator.
Hardware: NE-Routers/CX600 Router- Switches (CISCO), OSN1500/3500/7500/8800/9800- Optical Switch Node Network Management (DWDM-SDH)-MPLSM, PC’s Maintenance. Software: Huawei Hardware’s and Application, Web development Skills- Html/XHtml.5, Microsoft Suit, Huawei Call Center Software’s/U2000). Configurations and Installation (Iweb, CSP, TOP-Eng, ICDCOM e.t.c) Networking: CISCO SWITCH/ROUTER TCP/IP-DHCP-VLAN-WAN-OSPF-RIP-EIGRP-ACL. Media: Social Media Messaging/Communication and Surfing. IT ADMINISTRATOR POSITION AT LILY HOSPITALS
IT LIMITED ADMINISTRATOR POSITION AT LILY HOSPITALS Network Administrator and ICT Information Communication Technologist.
NETWORK ADMINISTRATOR AND INFORMATION
COMMUNICATION TECHNOLOGIST.
Address: Address: Address Block No.: Block Block E11, 10 Odia E11. E11 Army Street Army Army Estata Estate Uselu Estate Kubwa Quarters. Kubwa at Abuja. Kubwa Abuja Nigeria. Nigeria. Abuja Nigeria. email: *******@*******.***. Tel: 081********.
Address: No.Address: 7 J.Wilson No.No.7 J.7 Drive, Wilson J.Wilson Off Drive, Jesus Drive Off Save Off Jesus Jesus Road Save Save Asaba. Road Road Asaba. Asaba. email: *******@*******.***. Tell: 081********.
Telecom: OSN-Backbone Switching Equipment, Telecom-Radio/RRU and Antenna Installation, BTS Outdoor/Cabinet Infrastructure, Telecom-Radio RRU Antenna Alarm Troubleshooting and Reconfiguration.
ACCOMPLISHMENT:
Comprehensive Documentation of All 9mobile Metro Link Connection route via Site-Site ODF to ODF core and ODF to Equipment of 9Mobile-Metro Links.
Institute Workstation Group-Policy as to integrate system/Network security.
Implement Remote System transfer to enable field Engineers to communicate and speed up Technical process resolvability at Remote Sites. INSTITUTES ATTENDED DATE CERTIFICATIONS:
Bayero University Kano-State. MSC Information Technology (In-View). 2017 – 2018. Federal University of Technology Owerri, Imo State. 2006 – 2011 B.Tech. Embassy Secondary School Benin city, Edo state 1999 –2004.
(Secondary School Leaving Certificate).
Stella Maris Nursery and Primary School Ashaka, DeltaState.
(Primary School Certificate). 1991 – 1998.
INTERNATIONAL ICT CERTIFICATIONS:
MICROSOFT (Server Installation and Configuration of Windows Server 201*-**-***-****
CCNA ( Cisco Certified Network Administrator ) 2016
4G Wireless Technology Fundamentals 2014
Health Safety and Environment (H.S.E). 2014
National Youth Service Corp. 2013
Information Technology NYSC-CDS. 2013
NIIT CISCO Certified Network Administrator. 2010 TECHNICAL SKILLS:
Telecom: Backbone Network OSN (OTN-Optics/Fiber Network Infrastructures Installation/Management-Maintenance/Troubleshooting’s) switching and BTS Infrastructure, RRU
(Radio VHF-HF), Rectifier, Fiber-Optic-Link/Data-Center MPLS, BTS Infrastructure, RRU (Radio VHF-HF), Rectifier,
Fiber-Optic-Link/Data-Center MPLS Network Management, Radio Antenna management and Power Solutions Engineer. Network Management, Radio Antenna management and Power solutions Engineer.
Team Lead and Staff Training Skill.
Communication and media (Sensitization and Awareness) Skill.
CCS: Call Center Servers/Datacenter Server Configuration and Management.
UAP: Universal Access Platform Configuration.
PC: PC Installation, Maintenance and Troubleshooting
NETWORK: TCP/IP LAN Configuration, Security and Troubleshooting.
SERVER: Microsoft Server 2008 Configuration and Administration.
IP-CAMERA: Security Camera installation.
Phone: Intercommunications Installation and maintenance. SEMINA AND WORKSHOPS:
Awareness and Sensitization Workshop on Electromagnetic Field (EMF) 2015. o Environmental Impact Assessment: Impact of Telecommunication Infrastructure Development and Concentration of Radiation in the environment.
ITU-BYND 2015 Global Youth Summit Costa Rica, U.S.A. 2013. o COP (Child Online Protection) - Advocacy on how Youths can Build Digital Enterprise, Creating Independence Online, strategic means of Being Smart - Being Safe Online, Steps to mitigation of Online Grooming.
ITU TELECOM WORLD 2013, Embracing Change in a Digital World, Bangkok 2013.
o Member of “Young Innovators” Showcasing of ICT Software Innovation
(Salvage Hub Technology) Reducing Food wastage application, Debating ICT/Telecom Growth via Ecommerce in Nigeria, Promotion for Partnership with Foreign Investors on ICT/Telecom.
World Cyber-Security Conference, Abuja. 2013.
o COP (Child Online Protection) Advocate through NYSC – INFOTECH CDS Debating measures for Mitigation of Cyber Crime and Protection of Children Online through :-
I. Implementation of Parental Guidance/locks for ICT Gadgets. II. Collaborative provision of Cyber Security Support by Public, Private sectors and Service Providers (ISP)/ Technology Developers.
III. Implementation of Legal Measure (Regulatory Bodies and Penalties for Offenders).
IV. Implementation of Zonal acquisition Centers and Sensitization on being safe online (cyberspace usage).
V. Site Filtering, Security software/applications and Use of Reserved Hotlines.
First Nigerian International Youth Development Summit, Imo State. 2011. o Cognitive Sensitization on ICT – skill acquisition, Creativity and Self- Empowerment.
WORK EXPERIENCE:
RGS Worldwide International Limited. Nov 2019 – Till Date. Optix Engineer – Backbone Telecoms Infrastructure Installation Engineer. O CX600/ATN980B, NE-Routers, and OSN (OTN) Optical Switching Node Backbone Network equipment installation, Troubleshooting-configuration, Links management and integration.
Qualiserve Technologies Limited. (Emergency Contact Center) June 2014 – Oct 2017.
(Site ICT Engineer – Position, BPO for Huawei Technologies Nig. Ltd) Kano. PRINCIPAL DUTIES, RESPONSIBILITIES AND EXPECTATION o Manage emergency contact center equipment room and power room effectively and Also adhere to achieve all targets jointly set with the clients SLA. o Ensure the servers are working 24/7.
o Ensuring maintenance service is carried out on all servers and support any IT related issues. o Work along with the operation manager to ensure the site is at optimal functionality. Nov. 2019 Nov. - Dec. 2019 2022. 2019 - 2023. - Dec. 2022. o ICT-Infrastructural Auditing and Monitor system availability and efficiency at the site. o Ensure threshold levels are set for the equipment’s in order to measure their efficiency and raise any threat alarm in time.
o Ensure to give a weekly report on the activities of your work at the center. o Assist the operation manager in pulling out reports for the weekly and monthly report. o Monitoring random incoming calls to improve the call quality reduce the errors and track operator’s performance.
o Recording statistics, forecasting and analyzing performance levels of the equipment in the center.
o Ensure the safety of all equipment’s in the equipment and power room o Inspect electrical systems on periodic basis for any repairs, replacements and malfunctions
o Carry out maintenance work on all the personal computers at the sites. o Communication is a key factor in this project. Ensure to communicate well with respective responsibilities in time.
o Perform Root Cause Analysis of any Faulty Area (Software, Hardware & Power) problems and provide resolutions.
Interglobal Limited, Abuja. (NYSC – IT Support/Network Engineer) 2013. o Network Infrastructure, Hardware and software installations, configurations and Troubleshooting.
o PC system Hardware and software Repairs, Maintenance and Part Replacement. o IP configuration for Hardware’s and Network devices
YEO, Owerri Imo State. (System Analyst /IT Trainer.) 2012. o Microsoft suite applications.
o PC System Hardware Maintenance and Software Installations.
CISCO NETWORKING, NIIT, Owerri, Imo State. (Industrial Training.) 2010. o PC System Hardware Maintenance and Software Installations. o Training or Tutor Software’s installations and Configuration.
Project-e-Delta, Ministry of Economics, State Secretariat, Delta state. 2007.
(Industrial Training.)
o Network Infrastructure, Hardware and software installations, configurations and Troubleshooting.
o PC system Hardware and software Repairs, Maintenance and Part Replacement. o IP configuration for Hardware’s and Network devices. TRAINING:
Telecom Infrastructure (Backbone OTN-OSN Series Equipment Installation, Management and Configurations, 2G, 3G and 4G-Technology)
Huawei ATN980B/CX600 Router installation configuration and Management.
Huawei UAP (Universal Access Platform Configuration), CCS (Call Center Servers) Systems Management.
Huawei iWeb Server Report management/U2000.
Exchange Server 2003 Management.
MainAst Utility tool.
Huawei CSP (Customers Service Platform) Applications Configuration.
Huawei TopEng Applications Configuration.
4G Wireless Technology Fundamentals.
Cisco System Learning (CCNA).
o Cisco Switch and Router Configuration, Routing and Troubleshooting.
Microsoft Server 200*-****-**** (MCITP).
o Active Directory, Group policy Configuration.
HSE (Health Safety and Environment).
o Job Hazard Analysis, Unsafe Act Auditing, HEMP.
ACHIEVEMENTS:
Comprehensive Documentation of All-9Mobile Metro Link Connection route’s via ODF to ODF core and ODF to Equipment Nodes of 9Mobile-Metro Links till Date.
COP (Child Online Protection) Advocacy through NYSC – INFOTECH CDS Debating and Contributive measures for Mitigation of Cyber Crime and Protection of Children Online ITU-BYND 2015 Global Youth Summit Costa Rica, San-Jose U.S.A. 2013.
Prior Site Engineer at Kano–ECC (Emergency Contact Center) Project and Member team who implemented Kano-site ECC CSP Upgrade for Proficient, effective and reliable Center Platform under the Confirmation and Certification of the NCC-BPO project Team July-2014.
REFEREES:
Dr. (Mrs.) Olise Nkechi Augustina.
Medical Laboratory Scientist.
PMB 1111, University Of Benin Teaching Hospital.
Ugbowo, Benin City.
******.*****@*****.***
Engr. (Mrs.) Kasumu Bukola.
Chief Engineer,
Interglobal Limited, FCT-Abuja.
No.10 Bangui Street, Wuse II.
**********@*****.***
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