Customer Service Quality Assurance
Resume:
Janesha Allen
Fort Lauderdale, FL *****
**********@*****.***
Professional Summary
Analytical, detail-oriented professional with years of extensive experience in providing exceptional customer service. Very organized and focused in demonstrating an outstanding aptitude, to manage and balance in a fast-paced work environment with enthusiasm & dedication. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
ITEX-Vienna, VA
January 2025 to Present
Answer calls for americorps assisting customers to provide quality assurance. Providing password assistance & helping with profile creation.
Organization Member
National Black Journalist Association-Miami Gardens, FL August 2015 to Present
Helping with journalism events. Writing small articles for the organization. Customer Service Representative
ITCON Services-Vienna, VA
February 2023 to January 2025
Answer calls for americorps assisting customers to provide quality assurance. Providing password assistance & helping with profile creation.
Secretary/Receptionist
RKM Interiors and Design-Pembroke Pines, FL
October 2020 to November 2022
answering calls,filing paperwork,running errands to different job sites to assure work is done sufficiently, helping with payroll.
Ross dress for less
Fitting Room Attendent-Fort Lauderdale, FL
September 2019 to March 2020
Monitoring fitting room area & also doing markdowns for the store clearance departments Agent/Customer Service
Days of summer cruise-Miami, FL
May 2019 to July 2019
Booking cruise rooms / Travel Agent (outbound/inbound) Agent/Customer Service
Sirius XM Radio-Sawgrass, FL
March 2019 to June 2019
Reactivating radios, outbound calling
VOLUNTEER
Avengers Event-Miami Gardens, FL
April 2018 to April 2018
EXPERIENCEORLEADERSHIP
While being enrolled at Florida Memorial University I have joined the National Black Journalist Association and also help out with numerous campus activates
Member
National Black Journalist Association-Miami Gardens, FL February 2018 to February 2018
Question and Answer with Letitia Wright. February 2018. Revolt Ambassador
October 2017 to October 2017
till October 2017
As a Revolt ambassador I am responsible for the branding of revolt and getting their name out to the public.
Job Title Company Dates From - To Florida Memorial University sports reporter From October 2016- November 2016
As a sports reporter I was responsible for reporting scores and wins in any sports games played at the university.
Key Holder
See's Candies-Cherry Hill, NJ
October 2013 to December 2013
Key holder, counting cash, inventory & ringing customers Cashier
Pancheros Mexican Grill-Mount Laurel, NJ
March 2013 to August 2013
taking cash & working on the line
Cashier
Shoprite Store-Mount Laurel, NJ
January 2013 to May 2013
Ringing customers & taking cash
Cashier
Chipotle Mexican Grill-Morristown, NJ
March 2011 to September 2012
Taking orders & cash
Stock Associate
Hollister Co-Morristown, NJ
February 2008 to November 2010
restocking clothes, pulling old inventory & replenishing Mentor and Tutor
Ethel Lawrence homes education center-Mount Laurel, NJ June 2008 to August 2009
Overseeing children, helping with cleaning & field trips & outside activities Cashier
McDonald's-Mount Laurel, NJ
March 2007 to July 2009
Taking orders & cash
Education
Bachelor's in Broadcast Coummincations
Florida Memorial University - Miami Gardens, FL
August 2013 to May 2019
High school diploma
Lenape Regional high school
September 2009 to June 2012
High school or equivalent in Office technology
Burlington county institution of technology - Medford, NJ September 2008 to July 2009
Skills
• RETAIL SALES (Less than 1 year)
• Multitasking (Less than 1 year)
• Customer Service (10+ years)
• RECEPTIONIST (Less than 1 year)
• Key Holder (1 year)
• Journalism (1 year)
Contact this candidate