Customer Service Assistant Manager

N’Diera C. Anderson

**************@*****.*** 708-***-****

Professional Summary

Motivated and dependable professional with a strong background in customer service, communication, and childcare. Proven ability to multitask, lead, and support teams across diverse industries. Skilled in maintaining safety standards, handling high-pressure environments, and fostering positive customer and client experiences. Seeking opportunities to contribute enthusiasm, organization, and leadership to a growth-oriented team.

Skills

• Customer Service & Communication

• Sales & Product Management

• Childcare & Youth Engagement

• Time Management & Multitasking

• Leadership & Team Collaboration

• Sanitation & Safety Compliance

• Conflict Resolution

• Basic Inventory Management

Professional Experience

Assistant Manager

Charlotte, NC Dates: Approx. mid-2020 – late 2022

• Managed staff and daily store operations, ensuring smooth workflow and customer satisfaction.

• Led by example in maintaining punctuality, quality service, and team morale.

• Played a key role in store organization, training new hires, and resolving customer concerns.

Communication Manager / Sales Representative

Glamour Hero LLC – Online Company Jan 2021 – May 2022

• Managed product inventory and shipment tracking.

• Provided high-quality customer service aligned with brand standards.

• Supported warehouse operations including opening/closing duties and leadership during peak seasons.

Cleaning Consultant

Popeyes – 12100 Western Ave May 2020 – Jan 2021

• Ensured cleanliness and sanitation in a food service environment.

• Adhered to COVID-19 protocols for customer and employee safety.

• Performed deep cleaning and disinfecting duties per company guidelines.

Child Care Assistant

Liberty Baptist Church Youth Center 2018 – 2023

• Created a safe, inclusive, and nurturing environment for children, including those with special needs.

• Facilitated educational and engaging activities while managing group dynamics.

• Collaborated with parents and staff to support each child’s development and well-being.

Dog Handler

Company Name – Location Dates Not Provided

• Responsible for the care, feeding, and exercise of dogs.

• Ensured a safe and clean environment for animals and staff.

• Observed and reported behavioral patterns to improve training effectiveness.

Education

Chicago Collegiate Charter School

High School Graduate – June 22

Plans to Attend:

Tennessee State University, Nashville, TN

Architectural Engineering – Fall 2023

Deadly Beauty ollege graduated 2024

Awards & Achievements

• Recognized for leadership and teamwork during assistant manager role

• Commended for patience and dedication at Liberty Baptist Youth Center

■ Summer 23 I were serving is there special, holiday parties /events at this country club

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