Class A Customer Service

Resume – K. McCoy Page *

Kennon F. McCoy

*** ********* *****, *******, ** 22963

434-***-**** • *********@*****.***

Objective:

To obtain a position within your company that offers an opportunity to contribute positive and effective management to the operations of the organization. Organized and independent professional looks to apply large-scale transportation, customer service, and navigation experience. Extensive history driving professionally with an understanding of driving laws and differences between states, Looking to utilize my experience in customer service and relations by bringing expertise in professionalism, active listening, communication, and coordination as well as an understanding of the service industry.

Employment Experience:

1/21-Present– Class A CDL Driver

Authentic Logistics, 1000 Watermark Place, Columbia, SC 29210 803-***-**** Class A CDL driver with regional transport. Responsible for maintaining delivery and maintenance logs, as well as making direct contact with shipper and consignee. Responsible for on-boarding of new drivers. Responsible for assisting with load dispatching. Full compliance with DOT regulations and laws. 10/10-12/20– Owner/Operator

McCoy’s Taxi Service, P.O. Box 1733, Charlottesville, VA 22902, 434-***-**** Owner/operator of a top-rated taxi service in Charlottesville, VA, handling 24 hr. dispatch of a multi-vehicle fleet. Responsible for supervising all drivers, maintaining accurate dispatch and vehicle logs, collection of leases, as well as scheduling reservations. Responsible for handling all customer inquiries and complaints in a timely and professional manner.

7/18-1/20– Class A CDL Instructor

Shipper’s Choice, Piedmont VA Community College, 501 College Drive, Charlottesville, VA 22902 434-***-**** Class A CDL instructor. Responsible for preparing and delivering instructional activities. Monitor and evaluate student progress and development throughout the program. Responsible for establishing and communicating clear objectives and providing appropriate feedback on work. Must maintain accurate and complete records of each student’s attendance, progress, testing scores, etc. Responsible for managing student’s behavior in the classroom and on the range by enforcing rules and procedures. Required to perform duties including student support, counseling students with academic problems, while providing student encouragement. Responsible to communicating policies, procedures, and responsibilities to instructor team/staff on an ongoing basis. VA State CDL Instructor License 2/18-7/18– Class A CDL Driver

D.M. Bowman Trucking, 10228 Governor Lane Boulevard, Williamsport, MD 21795 800-***-**** Class A CDL driver with regional transport. Responsible for maintaining delivery and maintenance logs, as well as making direct contact with shipper and consignee. Full compliance with DOT regulations and laws. 10/08 – 09/10 – Account Manager

Rent-A-Center, 301 Avon Street Suite 14, Charlottesville, VA 22902, 434-***-**** Managed customer accounts (including collection procedures); sales, delivery, and set-up. Selected “Employee of the Month” (December 2008).

05/02 – 09/08 – AAA Service Provider

Cavalier Wrecker Service, 1833 Avon St. Extended, Charlottesville, VA 22902, 434-***-**** Operated roll-back unit to transport new and used vehicles; 24 hr. response to traffic accidents and roadside emergencies; maintain accurate logs/records; provided and was commended for sensitive customer service. Resume – K. McCoy Page 2

06/04 – 08/08 – Owner/Operator

K-Line Auto Transport, Inc., 330 Rays Ford Circle, Earlysville, VA 22936 434-***-**** Operated Kenworth tractor to transport automobiles/vans on a 6-car open carrier both inter and intrastate. Responsible for all sales and service. Interfaced with federal inspectors; implemented all federal and state rules/regulations; maintained accurate logs and reports. Responsible for the maintenance of equipment and scheduled routine inspections in accordance with federal and state laws. 12/03 – 05/04 – Tractor/Trailer Operator

LAKE Transport, Rays Ford Road, Earlysville, VA 22936, 434-***-**** Transported automobiles on either 8 or 10 car carriers, both inter and intrastate. Maintain accurate logs and records. Interface with federal inspectors.

11/99 – 09/03 – Driver/Distributor

Cavalier Beverage Co., Charlottesville, VA (company relocated to Waynesboro, VA in 09/03) Distributed beer and soda to local supermarkets and convenience stores; developed and maintained store displays and inventory; recruited new customers; assure excellent customer service. Strengths:

Knowledge of CDL requirements, DOT laws, and Federal Motor Carrier Safety. Excellent safety history with no violations or incidents. Communicates well verbally and in writing; excellent interpersonal skills; responsible, self- motivated and a quick learner with a driven, business-owner mentality. Supervisor skills with the ability to communicate with drivers in order to promote a positive work environment while improving overall moral. Ability to handle customer requests/complaints in a professional manner to attain collaborative and positive relationships. Education:

2018 – Virginia State CDL Instructors License

Virginia State Department of Motor Vehicles

1998 – Certified Tractor-Trailer Operator

Alliance Tractor Trailer Learning Center, Ladysmith, VA 1985-1986

NY Bartending Academy, NYC, NY

1983-1984

New York Institute of Technology, NYC, NY – Automotive Engineering major 1982-1983

Apex Auto School, NYC, NY

1981-1982

Virginia Union University, Richmond, VA – Liberal Arts major

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