Customer Service Data Entry

Michelle Osborn

*** ***** ** ******** *** SC ****4

********.*****@*******.*** 864-***-****

Authorized to work in the US for any employer.

WORK EXPERIENCE:

Palmetto Senior Benefits Assistant-Greenville SC October 2023-Present

Schedule appointments, create files and update them. Make outbound calls, up to 600 calls a day. Dispatch jobs to broker

Kapasi Glass Mart-Spartanburg. SC October 2022-October 2023

Typing new proposals for companies, emailing vendors for price checks and dates, responding to emails, Ordering glass for businesses and filing paperwork, Entering PO’s, invoices into spreadsheets.

Romanoff Heating and Cooling – Greenville, SC

2018- September 2022

Responsibilities- Billing/scheduling for builders, dispatching, data entry, ordering parts scheduling maintenance.

for homeowners also warranty appointments

Outbound Call Dialer and Customer Service Advocate Grant Simms Agency Geico-Greenville, SC

September 2016 to 2018

Responsibilities- include making outbound phone calls to customers to assist with online quotes and transfer customers to

agents to set up policies. Other daily duties include filing, supply orders and clerical/administrative duties. Proficient with

Windows and company applied computer operating systems.

Accomplishments- Multiple appreciation awards for outstanding performance.

Warehouse advocate Service Auto Glass - Greenville, SC –

August 2013 to January 2016

Responsibilities- Purchased, sold, searched, transferred, and received parts by computer. Handled vendor and wholesale customer needs by phone and in person. Invoicing for wholesale accounts. End of the day closing and preparing deposits.

Dispatched orders to drivers for parts to be delivered and picked up on both day and night runs.

Accomplishments- Outstanding customer service skills used internal and external customer service through computer,

phone and in person. The ability to effectively manage and resolve daily conflicts and issues with customers.

Customer Service Representative/Technician Dispatcher Safelite Auto Glass –

Greenville, SC – March 2004 to August 2013

Responsibilities-Responsible for all aspects of quality customer service including scheduling, creating work orders, invoicing, insurance verification, billing, internal communications, routing, and dispatching jobs to technicians. Responsible for the purchase of all dealer parts needed.

Accomplishments- Multiple awards and recognition for outstanding job performance and quality customer service. Highly recognized for communication and being a team player.

Skills Used Communication, computer, phone, and effectively route and dispatch.

EDUCATION- Hillcrest High School Simpsonville, SC 1981-1985

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