Customer Experience Service

Robin L. Goodrich

*** ****** **. **** ******** CT 06118 • 917-***-**** • ******.********@*****.***

SUMMARY OF QUALIFICATIONS

●Excellence in customer service and sales

●Developing guest rapport and generating repeat business

●Analysis of customer experience and CRM management

●Data mining and insight of alignment between offerings and customer expectations

oStrategic analysis of opportunities for improvement between the two

PROFESSIONAL EXPERIENCE

Simply Serving, New Haven CT 05/24 - Present

Event Caterer

●For special events - from weddings to funerals to bar/bat mitzvahs to private in home parties

●Welcoming customers

●Event set up and tear down: furniture and culinary experience

●Depending on the event, serving to buffets

●Bussing and servicing tables

Chief of Staff, Glastonbury CT 04/24 - Present

Event Caterer

●For special events - from weddings to funerals to bar/bat mitzvahs to private in home parties

●Welcoming customers

●Event set up and tear down: furniture and culinary experience

●Depending on the event, serving to buffets

●Bussing and servicing tables

Taino Prime Steakhouse, Meriden CT 06/23 - 12/23

Server

●BBQ/ Chophouse (dry aged in house)

●Welcoming customers

●Ensuring a seamless experience from start to finish

●Generate relationships with customers to engage in long-term relationships with the establishment

Posa Restaurant, Ridgefield CT 03/23 - 06/23

Server

●Fine dining - Italian cuisine

●Greet and seat customers

●Describe specials, upsell items and engage a rapport, ensuring they receive the highest level of service to maximize customer experience and develop future business

Treva, West Hartford 2021

Server

●Fine dining - northern Italian cuisine

●Accoladed for developing rapport with regulars and understanding guests' needs, ensuring a positive experience

Pharmaceutical Advertising 09/2015 - Present

VP, Strategist/Account Director

●Serving as the liaison between advertising agencies and clients, this role encompassed several types of projects

oUnderstanding the landscape of available therapies and the gap our product could 'own'

oUnderstanding how physicians think and make decisions, and the patient and caregiver experience

oCrafting a story with medical writers that resonates with both audiences

oWorking with our creative and copywriting teams to ensure the work remains on target

oProviding guidance to clients with rationale for the suggested strategy

Boston Scientific 2009 – 2014

Manager, Strategic Partnerships

●Functioning as internal consultants to the various business units, assignments included the following:

oEvaluating medical devices in development to understand the likelihood of regulatory approval, and how physicians and patients may adopt these technologies

oAfter clinical analysis of data, market research and cross-functional collaboration with finance, regulatory, etc., develop and execute PowerPoint presentations with senior executives with summaries of findings

●Marketing for acquired companies

oLaunching a technology for severe asthma encompassed working to develop brand priorities, promotional materials, meeting with physicians to assess what clinical trials would align with our marketing plan

The Whey Station 2008 - 2021

Team Member

●A gourmet grilled cheese truck, I prepped food, interacted with guests by taking orders, handling payment, and ensuring they received their food and were happy with it

Merck & CO., INC., Brooklyn, NY 2001 – 2007

Professional Sales Representative

●Developed relationships and conducted scientific discussions with physicians to promote therapies

●Data analysis to recognize market trends and adjust focus of messaging

NYC Server (Lucky's Bar and Grille, Stock and Tankard, Jekyll and Hyde Club) 1996 - 1999

●During graduate school I waited tables at various places in NYC, from theme restaurants to fine dining.

●Establishments included Jekyll and Hyde Club, Stock and Tankard, Lucky's Bar and Grille, and the Caliente Cab Company

PROFESSIONAL TRAINING AND EDUCATION

New York University Stern School of Business 2003 - 2007

MBA, Specializations in Management, Strategy & Marketing

New York University Graduate School of Arts & Sciences 1996 - 1998

MS, Biology

Eastern Connecticut State University 1992 - 1996

BS, Biology

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