Code 10 Customer Service

RAJESH JUNGBAHADUR

Unit ***, Pebble Falls Estate, Comet, Boksburg

Phone: 081-***-****

Email: *************@*****.***

Code 8 - 29 years experiece Code 10- 5 years + PDP Dangerous Goods Certified.

PROFILE

Versatile and results-driven professional with 20+ years’ experience in telecommunications, networking, and

logistics. Skilled in infrastructure maintenance, fibre installation, customer service, and team supervision. Recognised for strong problem-solving skills, attention to detail, and ability to work efficiently under pressure. Dear Hiring Manager,

I am writing to express my interest in the position at your esteemed company. With over 25 years of combined experience in telecommunications, network maintenance, and long-distance driving, I bring a strong work ethic, excellent technical skills, and a commitment to safety and customer satisfaction.

Throughout my career, I have developed expertise in fibre optic installation and maintenance, network troubleshooting, and efficient route planning and logistics as a Code 10 driver. I am confident that my ability to manage multiple responsibilities, adhere strictly to safety regulations, and communicate effectively with clients and colleagues will allow me to make a valuable contribution to your team.

I am excited about the opportunity to bring my experience, reliability, and proactive approach to your company. Enclosed is my CV for your review. I would welcome the opportunity to discuss how my skills align with your needs and how I can contribute to your continued success.

Thank you very much for your time and consideration. I look forward to the possibility of an interview.

Kind regards

Rajesh Jungbahadur - 081-***-****

CORE SKILLS

Fibre optic networking (FTTH, VOIP, VPN)

Network installation, upgrades & repairs

Logistics & long-distance driving (Code 10 + PDP)

Health & Safety compliance

Customer service & conflict resolution

Team supervision & training

Administrative & reporting skills

PROFESSIONAL EXPERIENCE

BALGOTRANS – Long-Distance Driver

Germiston Apr 2024 – Present

BALGOTRANS – Long-Distance Driver

Plan efficient delivery routes using GPS and logistical software to ensure timely arrivals.

Perform daily pre-trip and post-trip vehicle inspections to guarantee safety and compliance.

Secure cargo properly to prevent damage and maintain balanced weight distribution.

Coordinate with dispatchers and warehouse staff for seamless loading and unloading operations.

Maintain accurate logs of driving hours and rest breaks in line with transport regulations.

Communicate professionally with customers during deliveries, addressing queries and providing excellent service.

Troubleshoot minor mechanical issues on the road and coordinate repairs when necessary.

Adhere strictly to traffic laws, company policies, and health & safety standards.

Manage paperwork such as delivery notes, bills of lading, and fuel receipts accurately and promptly.

Monitor vehicle fuel consumption and coordinate refuelling stops to optimize trip efficiency.

OPENSERVE LIVEWAVES – Network Technician

TELKOM SA – Technical Officer

July 1998 – March 2020

Installed, maintained, and repaired telecommunications infrastructure, including data, telephone, ADSL, VOIP, VPN, and fibre optic networks.

Performed fault diagnostics and troubleshooting to minimise downtime and ensure consistent service quality.

Managed network upgrades and infrastructure

enhancements to support company growth and technology advances.

Conducted detailed audits and stock control in stores to maintain optimal inventory levels and compliance.

Supervised and trained junior technicians, ensuring adherence to safety protocols and technical standards.

Acted as Health and Safety Representative and First Aider, promoting workplace safety and regulatory compliance.

Played a key role as Union Representative, advocating for staff rights and effective communication between

management and employees.

Delivered timely reports on network performance, maintenance activities, and incident resolutions to management.

Completed advanced fibre optic training courses (2014–2020) to stay updated with emerging technologies and industry standards.

Implemented innovative solutions to improve operational efficiency and customer satisfaction.

BIZ AFRIKA – Fibre Technician

South Africa - 2021 – 2024

Installed and configured fibre optic networks, including fibre-to-the-home (FTTH) and fibre-to-the-building (FTTB) solutions, ensuring high-speed and reliable connectivity.

Conducted thorough testing and troubleshooting of fibre optic cables and related equipment using Optical

Time-Domain Reflectometers (OTDR), power meters, and other diagnostic tools.

Set up and activated Optical Network Terminals (ONTs) and modems for residential and commercial customers, ensuring seamless service activation.

Collaborated closely with network engineers and project managers to plan and implement network extensions, upgrades, and maintenance projects.

Delivered excellent on-site customer support, quickly diagnosing and resolving connectivity and technical issues to maximize customer satisfaction.

Maintained detailed records of all installation, repair, and maintenance activities for compliance and reporting purposes.

Adhered strictly to health and safety protocols to maintain a secure working environment during all fibre optic installation and maintenance tasks.

EDUCATION & CERTIFICATIONS

Matric Certificate — Wingen Heights Secondary School (Year completed: 1995)

Subjects passed: English, Afrikaans, Mathematics, Biology, Technical Drawing.

National Diploma: Electrical S1 — ML Sultan Technikon Courses included: Electronics 1, Mathematics 1, Computers 1 & 2, Communications 1.

Certifications: Dangerous Goods Certificate, First Aid, Health

& Safety Rep, Supervisory Management (N6), Industrial Electronics (N5)

LANGUAGES

English (Native)

Afrikaans, Zulu (Conversational).

INTERESTS

Travelling, soccer, music, and spending time with family. REFERENCES

Mr S Padachyee

Telkom SA Technical Supervisor

Phone: 080*-***-*** / 081-***-****

Maputi Waga Seopa

Openserve – Livewaves Supervisor

Phone: 082-***-****

Kabir Balgobind

Balgotrans Manager

Phone: 068-***-****

Contact this candidate