Customer Service Technical Support data entry customer support

Twonellia Moore

Bedford, OH *****

Email: **************@*****.*** Phone: 440-***-****

Professional Summary

Customer Service RepresentaƟve with 10+ years of experience in customer interacƟon, claims processing, technical support, and issue resoluƟon. Adept at enhancing customer saƟsfacƟon through clear communicaƟon, problem-solving skills, and technical troubleshooƟng. Experienced in claims adjudicaƟon, customer relaƟonship management, and maintaining compliance with industry regulaƟons. AcƟvely seeking a role where experƟse in customer service and claims management can contribute to company success.

Skills

Medical Coding and Billing

Proficient with MicrosoŌ Office

Conflict resoluƟon

Teamwork

AƩenƟon to Detail

Time management

Payment Processing

EffecƟve NegoƟaƟon

Medical Records Management

PaƟent Care & Customer Support

Professional Experience

Account Manager

Global Financial – Garfield Heights, OH April 2024 to June 2024

Managed customer accounts, ensuring proacƟve communicaƟon and Ɵmely issue resoluƟon.

Built and maintained strong customer relaƟonships to foster long-term business partnerships.

NegoƟated contracts and agreements, focusing on maximizing profitability.

Ensured compliance with industry regulaƟons including FDCPA, FCRA, and TCPA. Mobile Repair RepresentaƟve

Spectrum Mobile – Garfield Heights, OH January 2023 to April 2024

Provided technical support to customers while resolving technical issues.

Verified and maintained network systems while delivering product informaƟon.

Ensured operaƟonal conƟnuity through regular backups and documentaƟon.

Handled escalated cases, focusing on effecƟve problem resoluƟon and customer saƟsfacƟon. Customer Care Claims RepresentaƟve

New York Life, Long Term Care – Minnesota January 2022 to January 2023

Processed and adjudicated claims in accordance with policies, ensuring Ɵmely payment.

Managed healthcare inquiries, reviewed claims and verified benefit eligibility.

Processed renewal applicaƟons and coordinated with insurance carriers for policy management. AdministraƟve Assistant

Solon Pointe – Solon, OH October 2020 to January 2022

Performed data entry, document processing, and file management.

Handled billing and policy processing, ensuring accurate data entry and documentaƟon.

Provided customer service by liaising between customers, agents, and underwriters. State Tested Nursing Assistant

University Hospitals RehabilitaƟon Hospitals – Beachwood, OH April 2020 to October 2020

Supported paƟents with daily living acƟviƟes, promoƟng comfort and well-being.

Ensured compliance and nursing protocols to main paƟent safety and care standards.

Monitored and reported changes in paƟent condiƟons for Ɵmely intervenƟons. State Tested Nursing Assistant

Solon Pointe – Solon, OH September 2012 to April 2020

Assisted paƟents with mobility, exercise, and scheduled acƟviƟes to enhance well-being.

Ensured accurate meal distribuƟon by coordinaƟng with dietary staff to meet paƟent needs.

Responded to paƟent calls and emergency situaƟons, working to provide opƟmal care. PrevenƟve Healthcare Advisor

Lifeline Screening – Independence, OH April 2018 to October 2019

Responded to customer inquiries via online chat, providing clear and accurate informaƟon.

InvesƟgated customer complaints, idenƟfied root causes, and implemented effecƟve resoluƟons.

Collaborated with the team to resolve complex customer issues and improve overall service. EducaƟon

Remington College – Garfield Heights, OH

Medical Assistant CerƟficate March 2012

The Medical Biller Academy – Cleveland, OH

Medical Billing and Coding CerƟficate April 2025

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