Scrum Master Product Owner
Resume:
Deborah Chaskin PMP
**********@*******.***
Skills: Scrum, Cloud Migrations, 5G, Automation, AI, Audits,Change Management, APIs, SDLC, Azure, AWS, Webex, G-suite, Microsoft Teams, Zoom, Jira, Rally, Confluence, Smart Sheets, Service Now, Slack, Kabana, Program Management, Portfolio Management, Agile, User Stories, Data Analysis, Training, Dashboards, Salesforce, Release Planning, Product Owner, Scrum Master, SAFE, Release Train Engineer, Technical PM, Big Data, Benchmarking, Drop Box, Ansible Playbooks, Statistics, Financials, Migrations, Microsoft Office Suite, GOOGLE DOCS, Smart Sheets, Power Point, One Notes, Share Point, Microsoft Project, Service Now, Remedy, i- Rise, UML Diagrams, Governance, Budgeting, Data Migrations, Mergers, Acquisitions, Visio, Box, Excel, Power Point, UNIX, ServiceNow, Google Docs, Clarity, Spins, Mergers, Procore, Infrastructure, Workflow, Salesforce, Work with End clients and Suppliers. Experience supporting Telecom, Retail, Banking, Transportation, Consumer Goods, Construction and Government work.
Consulting to AT&T-Labs Scrum Master/ Technical PM
10/23-Present
Support AT&T’s partnership with Microsoft related to migrations on AT&T Networking tools to the Azure Cloud. The job requires expertise in Scrum, analytical skills, knowledge of virtual components, Telecom, AI, Operations and Networking.
Work is focused on delivering code and documentation for Polo, CVaaS and SDN-O
Run Scrum Calls
Maintain Backlog
Participating in Design Sessions, Scrum of Scrum Calls, PCR reviews, Backlog Refinement
Act as Servant Leader to remove obstacles.
Report Status to Senior Management
Work closely with the Operations Team and the Automation Delivery Team.
Created a Sharepoint Site
Training
8/23 – 10/23
Developing training materials for the Project Management Institute on Benchmarking Agile Processes
Taking GOOGLEs AI Classes
Working on Cert in Soft Skills
Senior Scrum Master/PMP, Brother USA
5/23-7/23
Worked on Agile projects across infra security, cloud, and ERP/SAP-HCM Systems
Preparation for Deloitte Audits for SOD and Login Remediation. Created Projects, EPICs, User Stories, Tasks, and Sub Tasks in Jira. Identified the owners in Jira. Identified and tracked issues in Jira.
Conducted Scrum Ceremonies, Trained others in Project Management Principles and Scrum.
Project Managed Migrations. Defined the EPIC, the User Stories, the tasks, and the dependencies. Identified the owners and tracked issues. Made sure APIs were properly mapped to each other.
Shared expertise in Agile, Kanban Boards, and the need for the Definition of Done for User Stories.
Provided support to the Brother USA PMO.
Technical Project Manager/Business Analyst, Comcast 4/21-12/22
Technical PM/Agile Coach to Support Comcast’s Cloud-based SDWAN network. This included 5G.
Trained people in Agile Practices, SAFE, and Scrum.
Backlog Refinement, Sprint Planning, Retrospectives, Daily Stand Ups.
Engaged in projects to support capacity management, cloud migrations, customer on boarding, maintenance of VMDs. Clients supported were across many industries.
Adjusted tools to work for both Agile, Waterfall, and Hybrid work. Collected/Merged data from Rally, Jira, and Excel to a central location.
Created/maintained a SharePoint Site linked to Jira Tickets to manage projects. training and for team reuse.
Able to facilitate communication between teams that have different approaches to Agile.
Trained teams in operations on the processes and tools put in place.
Set up Rally for 2022 and 2023.Trained people on writing User Stories and Agile principles.
Integrated Jira with Sharepoint and Excel to track Dev-Ops Projects
Created a Central Repository for SMOPS to ensure collaboration and reuse. Made Dev-Ops work re-usable by documenting UML processes to be followed.
Led DevOps calls to track Jira tickets, baseline SMOPs, and get deployment dates from Re-Ops and DSE-OPS. Tracked status for tickets and created a method to automate reports for % done for installations.
Worked with teams to groom the backlog. Re-ordering based on priority.
Created monthly KPI reports. This required strong analytical skills and attention to detail.
Created weekly status reports. These were power point presentations for executives.
Worked with Smart sheets.
Mentored teams on Project Management and Agile Practices.
Led installations for CCS, Ubuntu, EPP, RabbitMQ Removal, PCI Work, Eracent.
Project managed reuse and delivery of Ansible Playbooks.
Collaborated with auditors to provide status and get approval for security compliance.
Ensured Dev-Ops installations were complete, working, and passed Security Audits.
Project managed automation of Tools for installations and reporting.
Collected KPI Reports for client networks. Pulled reports from Kabana.
Created monthly manual KPI Reports.
Ran Tech Forum for Comcast Leaders to Identify and Close Issues related to Dev/Ops.
Created weekly status Power Points.
Interfaced with the business to ensure the tech deliverables met their needs including time and cost.
Managed tickets from inception to completion.
Wrote user stories and tracked status in Rally and Jira. They required integrating the 2.
1/21-2/21 Short Project Verizon ended due to Budget Issues.
Acted as Technical Project Manager/Product Owner for an Internet of Things Partner Portal. Worked within Salesforce, Wrote User Stories, Managed data. Worked in Jira, Confluence and used GOOGLE DOCS.
Approved by PMI to take the Agile Certified Practitioner Exam. Prepping for the Exam. (I like staying current)
Gave a talk to the CD Foundation on Microservices and the Agile Mindset. (I like sharing expertise)
CONSULTANT – Project Lead, AT&T (Used Both PM and BA Skills) 10/19– 8/20
Led an effort to migrate 13K NYC traffic lights Infrastructure to AT&T’s Wireless and Secure Network. The majority of sites were successfully installed. Improved the installation process for the new routers and other enhancements to the traffic lights, Led the team using the principles of Scrum including transparency, inspection, and adaption. Led the team to define the definition of DONE. Analyzed biweekly data to flag and resolve gaps. Coached teams on Agile Practices.
Stored data in AWS. Wrote a program to flag missing data in excel. Got excel to work with the hexadecimal system.
Ran status calls using a color-coded dashboard created by my analysis. The Dashboard was similar to Jira Dashboards though programmed by me in Excel. Led the team to take an agile approach to project closure.
Successfully navigated through the multiple suppliers and interfaced directly with the end client resulting in a successful deployment. Built collaborative and strategic relationships with the business partners, supported the team, applied PM and Agile skills and use of templates. Partners: Sprint, Fortinet, GLS, Digi, Mastek, EJ Electric and the City of New York. Ran calls like Daily Standups with the suppliers.
Led teams to validate the usability for each of the 13K traffic lights. Used skills with Big Data to insure completeness.
Created dashboards, flagged inconsistencies, identified missed pieces, and prepped data for Service Now.
Insured accurate documentation. Needed to work with data in AWS and other cloud-based systems.
Documented training for Sales Teams on basic strategies used that made this project a success. This is being used as a Project Playbook. The Playbook guides teams on successful project management techniques to be used from inception to completion. To wrap up the work also built a library in the Box System to support the training. The library includes the templates used during this project.
CONSULTANT –Project Manager/Release Train Engineer, Verizon Wireless (Scrum Master) 11/18-4/19
Led an effort to improve the onboarding of new clients to Verizon’s Network through use of a Personalized Video.
Worked closely with the business and IT as a Release Train Engineer to deliver high quality products. Managed impediments, reduced risk, ensured value delivery, and drove continuous improvement. Managed Jira and Confluence as the admin for the team. Managed Vendor’s UI Design
Nurtured the team’s understanding of Agile principles. Removed many obstacles. Moved team from waterfall mindset to Agile. Reduced work in progress. Created an environment of “All One Team”, while balancing needs of the business and IT. Filled in for the roles of Scrum Master, Release Train Engineer, and Business Analyst.
Led grooming calls, daily scrums, iteration planning, sprint reviews and retrospectives for the creation of Verizon’s Personal Billing Videos. Work daily in Jira and Confluence. Set up dashboards/filters and act as Jira Admin, groom stories, plan demos, and conduct retrospectives.
Reported out and tracked through Clarity key accomplishments, activities, resource requests, status of impacted systems, release dates, project ids, and labor codes. Verified that Jira and Clarity were in synch.
Built Jira Dashboards and Filters, worked with Product Owner to prioritize the backlog. Measured team velocity, collected story points, flagged user story gaps/issues. Send out meeting invites and shared documentation in Confluence and Google Docs.
CONSULTANT – Honeywell Project Manager 5/18 – 11/18
Led parts of the spin-off of Honeywell’s Home’s business into Resideo. Managed over 20 Global Site Migrations whose data and prepped data to be stored in Service Now. Worked with both Domestic and EMEA stakeholders to ensure successful site deployments. Created directory structures in SharePoint to manage the project documentation. Took an Agile/Collaborative approach to insuring construction work and people moves completed on time and within budget. Applied six sigma techniques to the deployment.
Led effort to create and provide Dashboard Reports for the PMO and Senior Management.
Maintained the PMO Share Point Site which included status on all workstreams including Salesforce, Telecom, Servers, Construction. Tracked status for Service Offices, Demise Offices and New Sites.
Responsible for managing IT and telecom moves to insure successful migrations to new IT infrastructures.
Conducted Retrospectives and Surveys after moving to new sites.
CONSULTANT – Scrum Master/Project Manager (Client AT&T) 4/16 – 3/18
Scrum Master for AT&T’s Software Defined Network. Trained the team on Scrum and Agile methodologies.
Role included some RTE work and Portfolio management. Recognized for ability to deliver complex features on time with the lowest number of defects. Delivered 1710 Release (Move to AIC 3.0) (3 iterations of 2week sprints, 54 USs on time with 0 dev defects)
Migrated DevOps, BSA, and Back End Flow Logic teams from Waterfall to Scrum. Extensive use
of Jira. Ran Standups, Discovery Calls, Sprint Reviews, and work closely. Contributed to User Stories.
Scrum Master for AT&T’s Cloud
Network. eComp uses AT&T’s Integrated Cloud and network virtualization to achieve operational automation. Managed Migration from Rally to TDP.
Ran 2-week sprints with 3 iterations of Define, Build Test. Built the “Himalaya Scrum Team” from scratch. Himalaya works on the SDN-GC system and does spin-ups for the virtual components using Java, Ginger, Robot, and other tools. Scrum of Scrum Master recognized Himalaya for impeccable teamwork, collaboration, timeliness and quality.
Facilitated daily standup, sprint reviews, Scrum of Scrums, and project retrospectives. Single point for escalation.
Insured Jira, Rally and Sharepoint were updated and current. Admin for these systems. Customized reports.
Responsible for metric reports to management on quality, issues, status and turnaround time.
Implemented Ginger to do unit test, do regression test, and to use during Sprint Reviews/Demo.
Added testers to the same Scrum Team. Ran demo calls. Promoted knowledge transfer and teamwork.
Found workarounds when systems were not ready to deploy dark.
Worked closely with product managers to ensure quality standards were met on an iterative basis.
Worked closely with release managers to plan for delivery of features, flag dependencies.
Designed/implemented demo templates and power points used for user acceptance and reviews.
Insured the business and SEs updated existing business flows/system changes after each iteration.
Completed AT&T Agile Scrum Master training focused on Agile/Scrum in Large Organizations.
Obtained Scrum Master Certification through Scrum Study. Passed Exam.
Project Manager for AT&T’s Client UTC. Responsible for $50 million worth of upgrades from legacy to VOIP networks for UTC. Built up UTC’s SharePoint site to track readiness for 500+ client global and domestic sites. Used Jira to manage issues for site readiness.
VERIZON CONSULTANT - Business Analyst 12/15 – 2/16
Developed web-based user training for Sales Reps using the iRise Agile visualization tool. Created simulation from start to finish providing users with a diploma after passing a test.
Completed Verizon Agile Scrum Master training.
MOTOROLA/ZEBRA CONSULTANT - Project Manager 5/14 – 9/15
•Managed installation of Zebra’s Mpact Beacons and MC40 devices to set up networks for the Internet of Things.
•Key contributor to building Zebra’s PMO. Created and used Project Dashboards, an Issues Workbook, and a reusable MS Project template for sales trials and deployments. Trained others on using tools.
•Built tasks in MS Project. Created project dashboards for upper management. Managed Issues. Led biweekly meetings with clients, suppliers, partners to discuss strategy, address issues, and collect status.
•Implemented the Box tool for Collaboration.
•Created cheat sheets on using OPM, Box, OBIEE, and Service Now.
•Provided weekly Dashboards to executives and the PMO.
•Led sales trials and deployments for mobile solutions.
•Project managed Volte’s deployment to Zebra’s mobile communication platform. Enabled nurses to prevent medication errors, use disinfectant ready housing to stop infection, secure voice messaging, Wi-Fi, remote management, place voice calls and send secure data.
AT&T CONSULTANT - Program Manager 5/12 – 3/14
•Program Managed the IP Toll Free VOIP Program. Projected revenue over $100 Million per year. Needed a
clear understanding of AT&T’s entire VOIP Portfolio and their dependencies.
•The Program was rated high in client surveys for timeliness, quality, cost and use of innovation.
•Used and trained others in iRise, an agile tool to visually simulate business requirements.
•Provided time and cost estimates for new features and approved change requests.
Fi-Tek (Financial Company) - Business Analyst 9/10 – 1/12
•Built interface between Salesforce and Fi-Task’ Trust Portal.
•Built in Salesforce a custom App for Project Management and customized a Remedy App for tickets.
•Trained clients on using the Trust Portal.
AT&T CONSULTANT - Program Manager 6/05 – 9/09
Led effort to enable the Business Side to pull real time custom reports for their clients. This required getting consensus cross many organizations on strategy and requirements. Overcame lots of resistance. Led from front end to deployment management of many of AT&T-Labs portfolio of projects.
Secured a team room dedicated to this initiative. Led business objects hands on training in the team room.
Wrote requirements for a vendor portal, for reporting, and for invoice validation.
Led User Acceptance Testing efforts with clients.
Collected, prepped and loaded Remedy Asset Management data for General Motors. This required a strong understanding of the Remedy Database, strong excel skills, and the ability to work cross organizations to obtain reliable data in the proper format.
Developed online training for external clients showing how to use AT&T’s customized Remedy tools.
Documented lessons learned between stakeholders in support of over 10 software releases.
Project managed suppliers and internal IT organization.
AT&T Bell Laboratories - AT&T Member of Technical Staff 6/86 – 12/04
Worked in AT&T Bell Labs development organizations in various roles as Project Manager, Business Analyst, Systems Engineer, and Tester. Work was innovative and had many characteristics of Agile.
Worked as an internal management consultant for Bell Lab’s QUEST Organization. Conducted Software reviews, led Benchmarking Effort, implemented QFD, and led focus groups with Senior Management.
Received patent for invention of a Network based method of providing access to information. This is primarily done for Security purposes. https://patents.justia.com/inventor/deborah-chaskin
United States Army – Fort Monmouth 6/85 – 6/86
Battery Engineer (Secret Clearance)
Received patent for invention to Prevent Lithium Battery Explosions
https://patents.justia.com/patent/4727006
EDUCATION
Columbia University: MS Engineering Queens College: Double bachelor’s Math and Chemistry, Minor Philosophy
Certifications/Licenses: PMP (Cert Id 1393429) from PMI
SMC (Cert Id 608941) from Scrum Study
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