Call Center Insurance Agent
Resume:
Lisa Taranto
Wimauma, FL *****
****.*.*******@*****.***
Professional Summary
I have more than 20 years of experience in riding horses, teaching, and training others to ride and compete. I became the only trainer in my geographical region of Florida to obtain certification by the United States Hunter
Jumper association. In one of several management roles, I executed the business design of an equestrian boarding and training facility from concept to logo to facilities design to a fully functioning business, continuing to run the operation for over a year after opening. Now, I would like transition from the physically taxing lifestyle of horsemanship into a role with a company that can utilize my experience and effort to serve in a customer support role while working from home and continuing my education. My lifetime of customer recruiting, development, and training coworkers will translate well to the team environment of a virtual call center, and I look forward to joining an organization where I can work my upward and assist in call center operations in the future. Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Complete Health Advisors-Remote
February 2025 to Present
• Sales
• Customer Service
• Account management
Licensed Health Insurance Agent
e-Telequote Insurance-Clearwater, FL
September 2024 to January 2025
• Handling inbound and outbound calls
• Gathering needs through questions
• Being empathetic
• Comparing plans to find the right solution for my client
• Following up on my client’s experience and how they are doing with their plan Finra Team Member Customer Care
Tata Consultancy Services-Saint Petersburg, FL
March 2022 to February 2023
· Handling incoming customer calls in a virtual high volume call center environment
· Managing accounts, including performing transactions. Updating information, answering questions regarding payments, allocations, and making changes to preferred stocks
· Exceeding daily performance metric such as compliance, productivity, and quality scores
· Self study and passing both the SIE and Series 6 exams Barn Manager
Therhappy Therapy Services-Hudson, Fl
January 2020 to February 2022
· Responsible for interviewing and hiring independent contractors to assist with the daily tasks of primary care for 12+ horses used in equine therapy for underprivileged children and children with handicaps
· Assisting speech, occupational, and physical therapists while conducting hippotherapy
· Teaching up to 12 children ages 4-14 horsemanship in an outdoor classroom environment
· Scheduling appropriate horses for use in up to 20-25 weekly therapy sessions for all disciplines of therapy
· Ordering, purchasing, and invoicing for all supplies needed for management of the barn
· Training new independent contractors to care for animal staff and perform hippotherapy assistance Full-time Student
Southern New Hampshire Univ.-New Port Richey, Fl
December 2018 to December 2019
· Working toward degree in Psychology (ongoing)
· Performed some part-time work for Country Lace Acres Assistant Trainer
North Star Farms-Lutz, FL
February 2018 to November 2018
· Riding and teaching riding lessons
· Scheduling riders and horses for competition in horse shows Trainer
Winding Oaks Equestrian Center-Brookesville, Fl
June 2017 to January 2018
· Training over 20 client hunter/jumper show horses
· scheduling up to 30 riding and lessons per week
· Riding and teaching riding lessons
Remote Customer Service Representative
Home Shopping Network-Holiday, Fl
October 2016 to May 2017
· Interviewing, onboarding, and complete training entirely from home/remote
· Taking high volume inbound calls from home for HSN customers
· Resolving account issues, arranging returned orders
· Executing sales requests over the phone
· Compliance with quality assurance standards of recorded phone calls Barn Manager/ Trainer
Redwood Farm-Hudson, Fl
February 2015 to September 2016
· Hired specifically to design and execute the business concept of a new equestrian boarding facility
· Designed plan for all facilities layout for the 10 acre business including barn, tack room, arena, paddocks, perimeter fence
· Designed the business logo and had all marketing materials and business sign manufactured
· Riding and training of horses, teaching lessons for clients, generating new business Barn Manager/ Trainer
Country Lace Acres-New Port Richey, Fl
December 2005 to January 2015
· Primary caretaker for 20+ horses over the period of a decade plus, overseeing medications, wounds, and recovery from injury
· Birthed and started several young horses to show and compete as hunter/jumpers
· Multiple year end awards as highest point earners in various circuits of hunter/jumper competition
· Cumulative prize money earnings of approximately $50,000 of horses I trained for showing Education
Some in Psychology
SNHU (Southern New Hampshire University)
January 2020 to December 2022
Did not complete in Business Administration
St. Leo University
January 2014 to December 2016
Skills
• Equine-Assisted Therapy
• Interviewing
• Sales
• Recruiting
• Employee orientation
• Primary care
• Logo design
• Customer support
• Customer service
• Quality assurance
• Equine experience
• Procurement
• Account management
• Marketing
Certifications and Licenses
AHIP
September 2024 to Present
Health Insurance License
September 2024 to Present
Driver's License
Securities Industry Essentials
Series 6
Contact this candidate